WinMail causing me a headache

Discussion in 'Windows Vista Mail' started by Matthew, Apr 19, 2007.

  1. Matthew

    Matthew Guest

    Everytime I attempt to start Windows Mail, I get literally thousands of
    spawned WinMail.exe *32 processes. Eventually my system succumbs to running
    out of 4GB of physical memory and over 15GB virtual memory and crashes. No
    error message is ever displayed. After checking the Event Viewer after hard
    reboot, I see the following:

    General Tab:
    Faulting application WinMail.exe, version 6.0.6000.16386, time stamp
    0x4549b0f9, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
    0x4549bdf8, exception code 0xc000012d, fault offset 0x0006f1d1, process id
    0xd330, application start time 0x01c7821e0a5ee87f.

    Details Tab:
    Log Name: Application
    Source: Application Error
    Date: 4/18/2007 8:00:34 åˆå¾Œ
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Shinzou-GM
    Description:
    Faulting application WinMail.exe, version 6.0.6000.16386, time stamp
    0x4549b0f9, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
    0x4549bdf8, exception code 0xc000012d, fault offset 0x0006f1d1, process id
    0xd330, application start time 0x01c7821e0a5ee87f.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2007-04-19T01:00:34.000Z" />
    <EventRecordID>2445</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Shinzou-GM</Computer>
    <Security />
    </System>
    <EventData>
    <Data>WinMail.exe</Data>
    <Data>6.0.6000.16386</Data>
    <Data>4549b0f9</Data>
    <Data>ntdll.dll</Data>
    <Data>6.0.6000.16386</Data>
    <Data>4549bdf8</Data>
    <Data>c000012d</Data>
    <Data>0006f1d1</Data>
    <Data>d330</Data>
    <Data>01c7821e0a5ee87f</Data>
    </EventData>
    </Event>

    any help would be appreciated as I would like to use WinMail again. If I
    have forgotten to add any info that would be needed, please let me know.

    OS: Vista Home Premium 64-bit (fully updated as of 4/18/07)
    CPU: AMD Athlon FX-62 (AM2)
    Mem: 4GB DDR2 667

    Thanks,
    Matt
     
    Matthew, Apr 19, 2007
    #1
    1. Advertisements

  2. What is running when you boot the computer prior to starting WinMail? That
    would seem to me to be at issue. See www.oehelp.com/OETips.aspx#3

    Also check Start | Search and type msconfig and see what the startup items
    are and the non-MS services running at startup.

    steve
     
    Steve Cochran, Apr 19, 2007
    #2
    1. Advertisements

  3. Matthew

    Matthew Guest

    WinMail behaves the same way regardless of if any programs are opened and/or
    closed before starting WinMail. As far as the startup items :

    Windows Defender
    NVIDIA Driver Helper Service, Version 158.18
    NVIDIA Compatible Windows 2000 Display driver, Version 158.18
    NVIDIA Media Center Library
    DAEMON Tools
    WMPNSCFG
    AsusStartupHelp
    Java(TM) Platform SE 6 U1
    Adobe Acrobat
    Adobe Reader Synchronizer
    QuickTime (Disabled)

    I selected the Services Tab and checked the Hide all Microsoft services and
    only 1 remained.

    InstallDriver Table Manager Macrovision Corporation Stopped

    Thanks for the quick response.
    Matt
     
    Matthew, Apr 19, 2007
    #3
  4. As far as I can tell, the only mandatory entry in your Startup items
    is Windows Defender. I nuked all the NVIDIA stuff in mine, and
    everything still works. The rest are sucking up resources
    unnecessarily. Disable them one at a time, reboot, and verify
    that things still work.

    Gary VanderMolen
     
    Gary VanderMolen, Apr 20, 2007
    #4
  5. Matthew

    Matthew Guest

    Ok, I tried that and even after everything(include Windows Defender) was
    disabled(Defender is re-enabled now.), everything still works with the
    exception of WinMail.

    Matthew
     
    Matthew, Apr 20, 2007
    #5

  6. I don't see any anti-virus listed. Are you running one? Which?
     
    Frank Saunders, MS-MVP OE/WM, Apr 20, 2007
    #6
  7. None of those startup items should have an impact.

    Go to c:\program files\windows mail\ and click on WinMail.exe (it might be a
    hidden file) and then see if it starts okay. It could be the shortcut is
    messed up.

    steve
     
    Steve Cochran, Apr 20, 2007
    #7
  8. Then I'm out of ideas as to what may be causing your issue.
    If I was in your shoes, I'd reinstall Vista from scratch, the
    32-bit version this time.

    Gary VanderMolen
     
    Gary VanderMolen, Apr 20, 2007
    #8
  9. Matthew

    Matthew Guest

    Excellent. that works great although now i have another problem but it is one
    that is answered in another post. Do you know how I could fix the shortcut in
    the Start Menu right above pinned items to work properly?
     
    Matthew, Apr 20, 2007
    #9
  10. Right click on the shortcut and look at the properties and see if you can
    fix it. If not, then create a new shortcut and replace the one that is
    messed up.

    steve
     
    Steve Cochran, Apr 21, 2007
    #10
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.