Wireless Keyboard Volume\Mute Not Working

Discussion in 'Windows Media Player' started by Rubeing, Mar 23, 2006.

  1. Rubeing

    Rubeing Guest

    Since updating to Windows XP SP2 and WMP 10.00.00.3990 the volume control &
    mute key on my Wireless Comfort Keyboard is no longer working. The visual
    display is shown, but nothing happens. Interestingly enough, the other media
    related hot keys such as pause/fwd/rvd/stop work as expected. The other non
    media hotkeys work as expected. I updated drivers to Intellitype Pro 5.5, no
    difference. Rolled back to Intellitype 5.3 no difference.
    Unplugged/Plugged-In the speakers, and rebooted a number of times. Not
    difference

    Microsoft Docs elude to the fact that for hotkeys to work, the default media
    player must be supported. Ha. You would think WMP 10 is suported. Any more
    ideas/suggestions?
     
    Rubeing, Mar 23, 2006
    #1
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  2. Rubeing

    zachd [MSFT] Guest

    If you remap those keys to other functions, do they work? If WMP isn't
    running, do the keys work? WMP doesn't actually process those key strokes
    to my knowledge - those are system-wide events, so WMP shouldn't actually be
    a factor here.
     
    zachd [MSFT], Mar 30, 2006
    #2
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  3. Rubeing

    rubeing Guest

    The volume and mute keys can not be mapped, they are hard coded for the
    volume/mute function. The only option is to toggle on/off the volume/mute
    status on the screen. All other "hot keys" and the start, pause, forward,
    reverse keys work as expected.
     
    rubeing, Apr 12, 2006
    #3
  4. Rubeing

    rubeing Guest

    Solution - During the XP SP2 Update, the driver for my audio controller was
    changed to "intergrated Intel audio". I downloaded the SigmaTel driver from
    Dell, and installed it. For some reason after the installation (and forced
    reboot) the driver was not enabled. After manually enabling the device (and
    rebooting again, who said XP has less reboots then NT?) I am now able to use
    the volume up/down and mute keys on my keyboard.

    Lastly, I attempted to contact MSFT for support on the hardware side,
    however the product key I entered (right off the back of the keyboard) would
    not match any of the "supported products". The product key seems to be mapped
    to "Optical Wireless Desktop 3.0", and the clostest supported product choice
    is "Optical Wireless Desktop 2.0". To think I can't get support (within my 90
    days of purchase) because my rev is actually higher, rediculous. Microsoft
    shouldn't even bother putting up the facade that they support hardware. What
    a joke!
     
    rubeing, Apr 12, 2006
    #4
  5. Rubeing

    zachd [MSFT] Guest

    Who did you contact from what method... ?

    --
    Windows Media Development Team (speaking for myself only)
    See http://zachd.com/pss/pss.html for some helpful WMP info.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    Now Playing: "MILK BATTLE3 mix" by "Dan the Swede and Steve Bloodbath" in
    WMP10.
     
    zachd [MSFT], Apr 14, 2006
    #5
  6. Rubeing

    SteveG Guest

    tHey, don't know if you've gotten this fixed yet, but i had the same problem.
    I think my problem was that i was using an external sound card. As soon as i
    switched the default sound device back to the computer's onboard sound card,
    the keyboard controlled the volume just fine. It doesn't matter if i'm using
    Intellitype 5.5 or 5.2. Hope that helps. If you or anyone else has found a
    way to have your keyboard volume controls work with an external sound card,
    let me know, cause the sound from the external card is much better than the
    onboard card.
     
    SteveG, May 18, 2006
    #6
  7. Rubeing

    Jason Tsang Guest

    Jason Tsang, May 18, 2006
    #7
  8. smartsupport2006, May 30, 2006
    #8
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