WLM contact list missing

Discussion in 'Windows Live Mail' started by Machinist60, Oct 6, 2012.

  1. Machinist60

    Machinist60 Guest

    Recently I have had to reinstall Win XP sp3 and WLM. I use hotmail and the
    first installation went fine with all my contacts showing up in WLM. This,
    the second time they absent although are there when I browse to hotmail.

    How do I get WLM to see my contacts at hotmail?

    Help appreciated.
     
    Machinist60, Oct 6, 2012
    #1
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  2. Machinist60

    mac Guest

    Sign in?

    mac
     
    mac, Oct 6, 2012
    #2
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  3. Machinist60

    Machinist60 Guest

    Yep it signs in fine, I can view and read all contents of various folders at
    hotmail.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     
    Machinist60, Oct 6, 2012
    #3
  4. Machinist60

    ...winston Guest

    Does that mean ??
    1. Your contacts are present in the Outlook.com (Hotmail web UI)
    - Contacts.live.com or People.live.com

    2. but not present in WLM when using the *identical* Hotmail account username/pw to sign on to Live services in WLM

    Note: Sign on does not mean your Hotmail account is setup in WLM (with the same username/pw).


    Please explain what you mean by 'second installation'?


    --
    ....winston
    msft mvp mail


    "Machinist60" wrote in message
    Yep it signs in fine, I can view and read all contents of various folders at
    hotmail.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     
    ...winston, Oct 6, 2012
    #4
  5. Machinist60

    VanguardLH Guest

    What mac meant is "Are you having WLM sign into your Live/Hotmail
    *account* (which is NOT the same as it using the login credentials to
    perform mail polls)?"

    WLM has 2 different logins:
    - E-mail polling - WLM logins into your account using your login
    credentials to poll for new e-mails in your *email* account.
    - Live/Hotmail sign-in - This has WLM log into your Live/Hotmail account
    and stay logged in so it can access your calendar and contact lists.

    WLM has to login and stay logged in if you want to see your server-
    side calendard and contact lists (i.e., those up on the server). If you
    don't have login into your Live/Hotmail account, you won't see your
    server-side calendar and contact lists but instead you'll see your LOCAL
    calendar and contact lists. This is what gets confusing when using WLM.
    Your client (local) and server side lists are not merged. You get to
    see one or the other but not both. They don't get synchronized through
    WLM but instead treated as separately viewable lists. This also means
    if WLM cannot log into your Live/Hotmail account (i.e., network is down,
    route is broken so server is unreachable, your host is offline) that you
    cannot see your server-side lists. Yes, it also means you cannot do any
    mail polls (a separate function in WLM) but it also means you cannot
    compose e-mails while offline because you don't have access to your
    server-side lists.

    Microsoft is bent and becoming more so toward cloud services which is of
    use only to broadband (always-on) users, not to dial-up users or those
    that prefer to be offline until they must be online.

    You have the login credentials stored within an *email* account you
    define within WLM. That login is used only for mail polling; i.e., to
    access just ONE service within your Live/Hotmail account. The OTHER
    login within WLM is to have WLM connect and stay connected to your
    account (which is an account, not a particular service) so it can get at
    your server-side lists (calendar and contacts). One set of login
    credentials are used to access their e-mail service. Another set of
    login credentials is used to access your *account* (and, for now, that
    means WLM can get at your server-side calendar and contact but later it
    could mean accessing other Live services). There are TWO LOGIN setups
    within WLM. Yes, that's confusing, especially since you end up
    switching between local and server-side lists which aren't synched
    depending on whether you have WLM log into your Live *account* or not.

    You didn't divulge YOUR version of Windows Live Mail. I can test WLM
    2009 because that's the latest Microsoft will give me for Windows XP.
    If you're using that version, look at the toolbar. Notice the "Sign In"
    button at its right end. That is how you get WLM to log into your Live
    *account*. That is a DIFFERENT login than for the login credentials you
    specify within an e-mail account you define in WLM. For WLM 2011 (and
    perhaps the same for WLM 2012), see http://i46.tinypic.com/saw3lj.png.
    You need to get to that dialog to have WLM sign into your *account*. Be
    sure to check the Remember Me option box; else, you won't be logged into
    your *account* when you next load WLM.

    If you have more than one Live account, are you sure WLM is logging into
    the Live account you expect? WLM is limited in that it lets you log
    into just ONE Live account. You cannot have it concurrently log into
    multiple Live accounts. Whichever one you had WLM last log into is the
    same one it will log into the next time your load WLM (if you enabled
    the Remember Me option). With multiple Live accounts, maybe one doesn't
    have any contacts yet defined and that happens to be the one that WLM is
    logging into at the moment.
     
    VanguardLH, Oct 6, 2012
    #5
  6. Machinist60

    ...winston Guest

    Technically,
    -WLM signs on to the Windows Live server (not the Hotmail account). It does not need to access a Hotmail account to sync contacts
    or calendar. Contacts and Calendar while part of the Live services (used and accessible from the Hotmail/Outlook.com web UI) are
    separate from Hotmail.
    i.e. this is why any third party registered Live ID/Microsoft (non-Hotmail) account (in the past and now) has access to the entire
    set of Live web UI services.

    Additionally, sync (for contacts and calendar) may work when the Hotmail email Inbox is not available (maintenance, ui upgrades,
    etc). Likewise the opposite is possible, email account functions (in POP3 or DeltaSync) when sync to contacts and calendar does
    not.


    --
    ....winston
    msft mvp mail


    "VanguardLH" wrote in message
    What mac meant is "Are you having WLM sign into your Live/Hotmail
    *account* (which is NOT the same as it using the login credentials to
    perform mail polls)?"

    WLM has 2 different logins:
    - E-mail polling - WLM logins into your account using your login
    credentials to poll for new e-mails in your *email* account.
    - Live/Hotmail sign-in - This has WLM log into your Live/Hotmail account
    and stay logged in so it can access your calendar and contact lists.

    WLM has to login and stay logged in if you want to see your server-
    side calendard and contact lists (i.e., those up on the server). If you
    don't have login into your Live/Hotmail account, you won't see your
    server-side calendar and contact lists but instead you'll see your LOCAL
    calendar and contact lists. This is what gets confusing when using WLM.
    Your client (local) and server side lists are not merged. You get to
    see one or the other but not both. They don't get synchronized through
    WLM but instead treated as separately viewable lists. This also means
    if WLM cannot log into your Live/Hotmail account (i.e., network is down,
    route is broken so server is unreachable, your host is offline) that you
    cannot see your server-side lists. Yes, it also means you cannot do any
    mail polls (a separate function in WLM) but it also means you cannot
    compose e-mails while offline because you don't have access to your
    server-side lists.

    Microsoft is bent and becoming more so toward cloud services which is of
    use only to broadband (always-on) users, not to dial-up users or those
    that prefer to be offline until they must be online.

    You have the login credentials stored within an *email* account you
    define within WLM. That login is used only for mail polling; i.e., to
    access just ONE service within your Live/Hotmail account. The OTHER
    login within WLM is to have WLM connect and stay connected to your
    account (which is an account, not a particular service) so it can get at
    your server-side lists (calendar and contacts). One set of login
    credentials are used to access their e-mail service. Another set of
    login credentials is used to access your *account* (and, for now, that
    means WLM can get at your server-side calendar and contact but later it
    could mean accessing other Live services). There are TWO LOGIN setups
    within WLM. Yes, that's confusing, especially since you end up
    switching between local and server-side lists which aren't synched
    depending on whether you have WLM log into your Live *account* or not.

    You didn't divulge YOUR version of Windows Live Mail. I can test WLM
    2009 because that's the latest Microsoft will give me for Windows XP.
    If you're using that version, look at the toolbar. Notice the "Sign In"
    button at its right end. That is how you get WLM to log into your Live
    *account*. That is a DIFFERENT login than for the login credentials you
    specify within an e-mail account you define in WLM. For WLM 2011 (and
    perhaps the same for WLM 2012), see http://i46.tinypic.com/saw3lj.png.
    You need to get to that dialog to have WLM sign into your *account*. Be
    sure to check the Remember Me option box; else, you won't be logged into
    your *account* when you next load WLM.

    If you have more than one Live account, are you sure WLM is logging into
    the Live account you expect? WLM is limited in that it lets you log
    into just ONE Live account. You cannot have it concurrently log into
    multiple Live accounts. Whichever one you had WLM last log into is the
    same one it will log into the next time your load WLM (if you enabled
    the Remember Me option). With multiple Live accounts, maybe one doesn't
    have any contacts yet defined and that happens to be the one that WLM is
    logging into at the moment.
     
    ...winston, Oct 6, 2012
    #6
  7. Machinist60

    Machinist60 Guest

    Thank you VanguardLH for your detailed explanation of how WLM works. I had
    no idea there are two logins. Upon reflection I may have installed an older
    version I had saved on my HDD when I reinstalled the OS the first time. WLM
    v 2008 b 14.0.8117.0416 is now installed after the second reinstallation the
    OS.

    As you indicated, I signed in at the right hand end of the tool bar (after
    creating an account) and by magic all my contact list appeared as before,
    perfect, thank you very much.

    John.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     
    Machinist60, Oct 7, 2012
    #7
  8. Machinist60

    ...winston Guest

    14.x.xxxx.xxxx is version 2009

    If installed on Vista or Windows 7, you will be prompted to upgrade to version 15.x (2011)....and likely at a later point in time
    to 16.x...

    The current available version (for Vista, Win7, and Win8) is Windows Essentials 2012 QFE1 16.4.3505.0912 and has a digital
    signature date Sept 27, 2012.

    --
    ....winston
    msft mvp mail


    "Machinist60" wrote in message
    Thank you VanguardLH for your detailed explanation of how WLM works. I had
    no idea there are two logins. Upon reflection I may have installed an older
    version I had saved on my HDD when I reinstalled the OS the first time. WLM
    v 2008 b 14.0.8117.0416 is now installed after the second reinstallation the
    OS.

    As you indicated, I signed in at the right hand end of the tool bar (after
    creating an account) and by magic all my contact list appeared as before,
    perfect, thank you very much.

    John.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     
    ...winston, Oct 7, 2012
    #8
  9. Machinist60

    mac Guest

    Good to hear, that was what I said, in not so many words :))

    mac
     
    mac, Oct 7, 2012
    #9
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