WLM Crash on Startup in Win 7

Discussion in 'Windows Live Messenger' started by Bill_G, Dec 16, 2009.

  1. Bill_G

    Bill_G Guest

    Almost always, WLM crashes on Win 7 Startup. I can the start it maually and
    all is well until next restart.

    Faulting Application Path: C:\Program Files (x86)\Windows
    Live\Messenger\msnmsgr.exe

    Problem signature
    Problem Event Name: BEX
    Application Name: msnmsgr.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce533
    Fault Module Name: unknown
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 7436376e
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
     
    Bill_G, Dec 16, 2009
    #1
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  2. Greetings Bill,

    It sounds like something at startup is trying to do something with Messenger and causing it
    to crash. You might consider using a tool like autoruns:
    http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

    ....to unselect some things at startup and try and isolate what's causing it.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Dec 17, 2009
    #2
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  3. Bill_G

    Bill_G Guest

    This problem occurs on 2 different machines, which have bvery different
    configurations, the 2nd machine has Nothing except W7
     
    Bill_G, Dec 20, 2009
    #3
  4. Bill_G

    Ron Guest

    Hi,

    I had a Win 7 crash Saturday and afterwards my WL programs are all broken;
    repairing, uninstalling, reinstalling, same results. Gallery sort of works
    but says it has crashed. Messenger is dead, mail is dead. Mail is the
    critical thing - a dozen years of OE then WLM and thousands of emails I can't
    afford to lose, let alone not get at.

    Thanks,

    Ron

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: wlmail.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce53d
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdadb
    Exception Code: c0000005
    Exception Offset: 00072eb9
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: e8ad
    Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
    Additional Information 3: e8ad
    Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
     
    Ron, Jan 31, 2010
    #4
  5. Bill_G

    Tom Guest

    Did you find a resolution to this problem as of yet? Just wondering cause I
    have exactly the same issue since I installed Windows 7 x64... Have this
    even with clean installation with only Windows 7 and WLM; During logon WLM
    crashes for almost 99 % of the time;... Whenever I try loading it manually,
    it'll always works till I relogon into the system...
    Hopefully you had find a way to resolve this issue

    Kind regards

    Tom
     
    Tom, Feb 16, 2010
    #5
  6. Bill_G

    Jcato77 Guest

    I've found that if you run WLM in compatibiltiy mode of Vista SP2 it works
    without crashing at least on my machine. You loose some of the pinned
    functionality that you would have under Win7 but at least it doesn't crash.
    I love that Microsoft is making this huge push for people to go x64 yet they
    don't have all of there applications and tools supporting it yet.

    FYI -

    Log out of WLM and close down the app. Go to Start/Programs/Windows Live -
    Then Right Click on WLM and select properties. Once there you can click on
    the Compatibility tab and run it as Vista SP2. Do this for all users if you
    have more than one on your computer. Reboot the computer and it should load
    without crashing, and it will load the taskbar icon directly now instead of
    hiding it in the list.
     
    Jcato77, Feb 23, 2010
    #6
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