WLM & WireLESS Keyboard

Discussion in 'Windows Live Mail' started by Monica, Aug 24, 2012.

  1. Monica

    Monica Guest

    I have a Dell XPS 8300 and a Logitech MK710 wireless keyboard/mouse combo.
    The keyboard was an option when configuring my computer on Dell's website.
    I've had it for a year and from the beginning, I've had problems in WLM with
    scrolling panes being jumpy or jittery, text showing up on the screen is not
    synchronized (a delay in seeing what I'm typing) and if I put my cursor on
    the WLM icon in the taskbar to choose which window in WLM I want to access,
    many times one of the preview screens will be black. After I open it, it
    will correct it's self.
    First keyboard needed replaced under warranty. Replacing the keyboard (with
    another MK710), problem remained. At this time I didn't have a clue what the
    problem could be. I did try a wired mouse but that made no difference.
    Today, I'm using a wired Dell keyboard. SO FAR, I've had NO problems!
    Everything is working as it should.
    After using this wired keyboard for 10+ hours, I'm convinced the problem is
    the keyboard.
    Previous calls to Dell ts were no help. They said it was software and that
    support was only for 3 months.
    How can this be and what can I do about it?

    WLM v2011 (Build 15.4.3555.0308). Keyboard driver is up to date.
    Thanks,
    Monica
     
    Monica, Aug 24, 2012
    #1
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  2. Monica

    ...winston Guest

    Sounds more like a video card or driver problem.

    --
    ....winston
    msft mvp mail


    "Monica" wrote in message
    I have a Dell XPS 8300 and a Logitech MK710 wireless keyboard/mouse combo.
    The keyboard was an option when configuring my computer on Dell's website.
    I've had it for a year and from the beginning, I've had problems in WLM with
    scrolling panes being jumpy or jittery, text showing up on the screen is not
    synchronized (a delay in seeing what I'm typing) and if I put my cursor on
    the WLM icon in the taskbar to choose which window in WLM I want to access,
    many times one of the preview screens will be black. After I open it, it
    will correct it's self.
    First keyboard needed replaced under warranty. Replacing the keyboard (with
    another MK710), problem remained. At this time I didn't have a clue what the
    problem could be. I did try a wired mouse but that made no difference.
    Today, I'm using a wired Dell keyboard. SO FAR, I've had NO problems!
    Everything is working as it should.
    After using this wired keyboard for 10+ hours, I'm convinced the problem is
    the keyboard.
    Previous calls to Dell ts were no help. They said it was software and that
    support was only for 3 months.
    How can this be and what can I do about it?

    WLM v2011 (Build 15.4.3555.0308). Keyboard driver is up to date.
    Thanks,
    Monica
     
    ...winston, Aug 24, 2012
    #2
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  3. Monica

    Monica Guest

    But it only does it in WLM and replacing the wireless keyboard with a wired
    one seems to have solved the problem.

    "...winston" wrote in message
    Sounds more like a video card or driver problem.

    --
    ....winston
    msft mvp mail


    "Monica" wrote in message
    I have a Dell XPS 8300 and a Logitech MK710 wireless keyboard/mouse combo.
    The keyboard was an option when configuring my computer on Dell's website.
    I've had it for a year and from the beginning, I've had problems in WLM with
    scrolling panes being jumpy or jittery, text showing up on the screen is not
    synchronized (a delay in seeing what I'm typing) and if I put my cursor on
    the WLM icon in the taskbar to choose which window in WLM I want to access,
    many times one of the preview screens will be black. After I open it, it
    will correct it's self.
    First keyboard needed replaced under warranty. Replacing the keyboard (with
    another MK710), problem remained. At this time I didn't have a clue what the
    problem could be. I did try a wired mouse but that made no difference.
    Today, I'm using a wired Dell keyboard. SO FAR, I've had NO problems!
    Everything is working as it should.
    After using this wired keyboard for 10+ hours, I'm convinced the problem is
    the keyboard.
    Previous calls to Dell ts were no help. They said it was software and that
    support was only for 3 months.
    How can this be and what can I do about it?

    WLM v2011 (Build 15.4.3555.0308). Keyboard driver is up to date.
    Thanks,
    Monica
     
    Monica, Aug 24, 2012
    #3
  4. Monica

    Monica Guest

    The problem seems to have been the little receiver unit being plugged into
    the side of my monitor instead of the cpu.
    It didn't hit me till I was typing my message that that could very well be
    the problem (sometimes you can't see the forest for the trees!) :eek:
    I've had other usb devices that didn't work plugged into the monitor or
    keyboard.
    My CPU is on my desk and the front facing usb ports are about 1.5 feet from
    the keyboard. So far so good :) I'm 99% sure the problem
    is solved :)
    Monica (banging head against wall for not moving it a year ago!)

    "Monica" wrote in message
    But it only does it in WLM and replacing the wireless keyboard with a wired
    one seems to have solved the problem.

    "...winston" wrote in message
    Sounds more like a video card or driver problem.
     
    Monica, Aug 25, 2012
    #4
  5. Monica

    ...winston Guest

    I followed the other thread in the Win7 newsgroup....you were in good hands and appear to have found a resolution. Thanks for
    reporting the results in this group too.

    But as a follow-up to my video card/driver concern.
    - we've seen the 'black' Preview pane window and text input delay caused by a corrupted or Windows Update installed video card
    driver. (keep it in the back of your mind) :)



    --
    ....winston
    msft mvp mail


    "Monica" wrote in message
    The problem seems to have been the little receiver unit being plugged into
    the side of my monitor instead of the cpu.
    It didn't hit me till I was typing my message that that could very well be
    the problem (sometimes you can't see the forest for the trees!) :eek:
    I've had other usb devices that didn't work plugged into the monitor or
    keyboard.
    My CPU is on my desk and the front facing usb ports are about 1.5 feet from
    the keyboard. So far so good :) I'm 99% sure the problem
    is solved :)
    Monica (banging head against wall for not moving it a year ago!)

    "Monica" wrote in message
    But it only does it in WLM and replacing the wireless keyboard with a wired
    one seems to have solved the problem.

    "...winston" wrote in message
    Sounds more like a video card or driver problem.
     
    ...winston, Aug 25, 2012
    #5
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