WM11 ability to download music from Telstra Big Pond.

Discussion in 'Windows Media Player' started by bevyjk, Aug 4, 2008.

  1. bevyjk

    bevyjk Guest

    I had to get new hardware on my computer and since then my media player will
    not allow me to download music from Bigpond. It sends a message that the
    Licence failed and the Media Player needs upgrading. The management rights
    website won't allow any upgrades and Telstra say it is Media Player so I am
    not impressed. I have another computer her that allows it to work but doesn't
    have speakers so I still can't play the music. Help please.
    bevyjk, Aug 4, 2008
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  2. Have a look at ZachD's DRM answer on his website :

    If you follow those steps, then visit the individualisation site again
    it would normally now succeed. Only visit that site in IE, with all
    other browsers and media player closed down for best success.

    After those steps, you'll probably be asked to recover your licenses
    from the license provider, which by the sound of it, they're unwilling
    to do. Court action would typically be the next step against the

    Cheers - Neil
    Neil Smith [MVP Digital Media], Aug 4, 2008
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  3. bevyjk

    bevyjk Guest

    Thanks for your post it does explain things better to me but I am a little
    hesitant to go deleting DRM files in case I delete the wrong one. Can you
    tell me how I can tell which DRM file is the one connected with Media player.
    If not I will wait till my son comes up and let him help me.
    Thanks again for your help.
    bevyjk, Aug 5, 2008

  4. You don't seem to have much choice, as there's no backup strategy in
    WMP11, only a "re-acquire license" strategy, if you can call it that.

    It's the entire folder labelled DRM as per Zach's site.
    There's only one for All Users, so it should be easy to find.

    That folder will be re-created (empty) by media player when it needs
    to play some DRM content in future, and requests the licenses - or
    automatically when you visit the IndivSite page I mentioned below.

    Cheers - Neil
    Neil Smith [MVP Digital Media], Aug 5, 2008
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