WMDC - Outlook has not been installed - it is!

Discussion in 'ActiveSync' started by SoxFanInVA, Oct 9, 2007.

  1. SoxFanInVA

    SoxFanInVA Guest

    I have a problem setting up what Outlook items to sync in WMDC. All the
    Outlook items are greyed out and underneath each item it says "Outlook has
    not been installed." Outlook 2007 is indeed installed. I uninstalled both
    Outlook and GroupWise, apparently there must be some sort of mapi conflict
    that I'm not sure how to resolve. I then reinstalled both Outlook and
    GroupWise, checking WMDC after each reinstall. Even with no trace of
    GroupWise on the computer, WMDC still said that Outlook was not installed
    and therefore could not select which items to sync. BTW, both Outlook and
    GroupWise work fine together on the same machine as I've setup a second
    profile for Outlook. I made sure to clear out any GroupWise entries in the
    mail settings in the control panel during my troubleshooting...no dice.

    This is a Vista Business laptop - Dell Vostro 1700.

    Any ideas on how to get the pda syncing with Outlook again?

    SoxFanInVA, Oct 9, 2007
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  2. SoxFanInVA

    Raj Pillai Guest

    Hi Tom,

    See if running fixmapi.exe helps solve your issue. You should find it under
    the following location (Copy/Paste it into a explorer window or run prompt):

    Raj Pillai, Oct 10, 2007
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  3. SoxFanInVA

    SoxFanInVA Guest

    This is what I get when running the fixmapi utility:
    "LoadLibrary: GetLastError =126"
    What next?
    SoxFanInVA, Oct 11, 2007
  4. SoxFanInVA

    SoxFanInVA Guest

    I'm thinking this is a Groupwise vs. Outlook problem. In order to get
    GroupWise working on a Vista box, I had to install it unconventially and
    copy a different mapi.dll file over for it to work. I'm assuming this is
    the root of the problem, which is not pleasant because the user relies on
    both programs. I will try blowing away the mapi.dll file and then do a
    sfc/scannow and see what I get.

    Let me know if you have any other ideas.

    SoxFanInVA, Oct 11, 2007
  5. SoxFanInVA

    Raj Pillai Guest

    Hi Tom,

    Sorry but I do not have any experience with Groupwise. Since you mentioned
    you suspected a mapi conflict, I suggested running fixmapi. If you are able
    to resolve your issue, I would be interested in hearing what helped solve
    it. Thanks.

    Raj Pillai
    Microsoft MVP - Mobile Devices
    Raj Pillai, Oct 13, 2007
  6. SoxFanInVA

    Jerry Guest

    I don't have GroupWise (nor know what it is) but have the same problem. I am
    running Vista Ultimate 32 and Office 2007. However, in my case this seems an
    intermittent issue. Even though it says "Outlook has not been installed",
    about 60% of times my stuff does get synced. Not able to see any pattern,
    though. Since it now says "Outlook has not been installed" below each of the
    Outlook items, and I am sure I was able to select those back in April when I
    initially set up the relationship, it is my guess that something got screwed
    up in later updates - either of Outlook or of WDMC.

    I will start to dig into Registry now to see if I am able to find something
    Jerry, Oct 29, 2007
  7. SoxFanInVA

    Jerry Guest

    Just now I logged on as administrator, placed my PocketPC in the cradle, the
    WDMC started, and I was able to select all items. No "Outlook not installed"
    message. So, could all this be an issue with access permissions? Will
    continue to dig...
    Jerry, Oct 29, 2007
  8. SoxFanInVA

    SoxFanInVA Guest

    Well, I'm still at a loss here. I've uninstalled GroupWise and Outlook,
    then reinstalled only Outlook so that no Novell products remain and I still
    can't WMDC to recognize Outlook being installed. I ran sfc /scannow and it
    restored the original mapi files as well. Now when I try to run fixmapi.exe
    I don't even get the error I was getting before in addition to the program
    never opening. I welcome anymore thoughts. At this point I don't think
    it's a GroupWise conflict based on my troubleshooting and others reporting
    the same issue without GroupWise installed.

    SoxFanInVA, Nov 6, 2007
  9. SoxFanInVA

    SoxFanInVA Guest

    These steps worked for me. Hopefully they work for others with a similar

    1) Uninstall WMDC (Windows mobile device centre) completely from

    a) Uninstall WMDC from Add/remove programs.

    b) Uninstall WMDC setup from Add/Remove programs.

    c) Delete the registry key for WMDC,please follow the path:

    StartàrunàregeditàHKEY_LOCAL_MACHINEàsoftwareàMicrosoftàWINDOWS CE DEVICES

    Please delete WINDOWS CE DEVICES registry key and its sub keys. (I didn't
    have this exact key but had a similar one in the same location and deleted

    2) Restart the computer.

    3) Install WMDC6.1 from the link :

    4) Restart the computer and soft boot the device.

    5) Connect the mobile device with computer and create new partnership.

    6) Try to synchronize and check will you be able to sync outlook
    contents or not.
    SoxFanInVA, Nov 26, 2007
  10. SoxFanInVA

    RichardUK Guest

    I have just re-built my pc and restored the pst file (which I've done before
    without issue) I don't GroupWise but am gettng the problem.

    No such registry entry either.

    Any ideas?
    RichardUK, Feb 21, 2008
  11. SoxFanInVA

    roojy Guest

    I found this which might help

    Microsoft Outlook Has Not Been Installed for the Current User
    View products that this article applies to.
    Article ID : 817960
    Last Review : February 1, 2007
    Revision : 1.4
    When you click Start, and then click E-mail Microsoft Outlook, you may
    receive the following message:
    Microsoft Outlook has not been installed for the current user. Please run
    setup to install the application.
    Note When this problem occurs, there will not be any other Office 2003
    shortcuts installed.
    Back to the top

    This problem occurs when Office 2003 is installed on a per-user basis and
    you logon to the computer as a user other than the user who installed Office
    Back to the top

    To correct this problem, logon to your computer with administrator rights
    and remove Office 2003. Install Office 2003 without using the allusers=""
    command-line option. For example, double-click the Setup.exe file on the
    Office 2003 CD-ROM. This will install Office 2003 for all users of the

    If you do not want all users of the computer to have access to Office 2003,
    follow these steps: 1. Temporarily grant each user who you want to have
    Administrator rights.
    2. Log on to the computer as the appropriate user.
    3. Install Office 2003 on a per-user basis.
    After the installation is complete, you can log off and reconfigure the
    user's regular credentials.
    Back to the top

    To install Office 2003 on a per-user basis, use a setup command line similar
    to the following example:
    "path\Setup.exe" allusers=""
    For more information about setup options when you install Office 2003
    programs by using the command line, see the Setup.htm file on your Microsoft
    Office 2003 CD-ROM.
    Back to the top
    roojy, Mar 7, 2008
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