WMDC "Windows Mobile Device Center Sync Host has stopped working"

Discussion in 'ActiveSync' started by StevenW, Feb 11, 2007.

  1. StevenW

    StevenW Guest

    can't get it to work. I've tried all I know to do and searched everywhere
    for a solution.

    I get the WMDC setup screen. If I click on "Connect without setting up your
    device", I can browse my Blackjack just fine.

    As soon as I click on "Setup Your Device" , I get an immediate popup
    saying"Windows Mobile Device Center Sync Host has stopped working" with a
    choice of close or debug.
    From that point on, the WMDC will not respond untill I terminate the sync
    host process or reboot.

    And yes I've got the latest version and tweaked the firewall and even turned
    firewall off. Uninstalled and reinstalled a dozen times.

    I did an upgrade to Vista so I suspect it has something to do with the
    leftovers from the previous installed Activesync in XP

    Here are the Event Viewer logs related to the WMDC crash.

    The description for Event ID 1000 from source Application Error cannot be
    found. Either the component that raises this event is not installed on your
    local computer or the installation is corrupted. You can install or repair
    the component on the local computer.

    If the event originated on another computer, the display information had to
    be saved with the event.

    The following information was included with the event:

    WmdHost.exe

    6.0.6783.0

    45b7b21a

    SPhNS_PC.dll

    2.0.0.20

    438dbe73

    c0000005

    0000fa02

    --------------------------------------------------------------------------------------

    Fault bucket 376918087, type 1

    Event Name: APPCRASH

    Response: None

    Cab Id: 0

    Problem signature:

    P1: WmdHost.exe

    P2: 6.0.6783.0

    P3: 45b7b21a

    P4: SPhNS_PC.dll

    P5: 2.0.0.20

    P6: 438dbe73

    P7: c0000005

    P8: 0000fa02

    P9:

    P10:

    ----------------------------------------------------------------------------------------

    Faulting application WmdHost.exe, version 6.0.6783.0, time stamp 0x45b7b21a,
    faulting module SPhNS_PC.dll, version 2.0.0.20, time stamp 0x438dbe73,
    exception code 0xc0000005, fault offset 0x0000fa02, process id 0x1588,
    application start time 0x01c74d8579886025
     
    StevenW, Feb 11, 2007
    #1
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  2. StevenW

    Kenwise Guest

    Steven, I am having the exact same experience and i, too, upgraded. When I
    click on "My computer" it shows a SGH-i607. However, WIndows MObility Center
    shows two devices. one is the i607 but is shows as a music player only. the
    other is an unidentified windows mobile device. Therefore, Vista seems to
    recognize the device differently in two different programs. there are some
    firewall changes you can make at www.pocketpcfaq.com/faqs/wmdc/firewall.htm.
    i haven't tried them yet. beyond that i don't know what to do. I have read
    some forums where people have not had a problem with the blackjack but i have
    been struggling with this for a week.
     
    Kenwise, Feb 11, 2007
    #2
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  3. Same exact issue, already called Microsoft Support, they do not support it,
    posted in the private partner newsgroup, they don't either support it.
    Every time I open the Windows Mobile device center, and click setup your
    device, I get a message Windows Mobile Device Center Sync Host has stopped
    working, a problem caused the program to stop working correctly. Windows
    will close the program and notify you if a solution is available. I have an
    option debug and close program.
     
    Moishe Grunstein, Feb 12, 2007
    #3
  4. Hello,

    I'm sorry to hear about the problems you're having with WMDC. We've seen
    several reports of this nature since we officially launched WMDC. Do you
    have any 3rd party software installed on your device? Specifically software
    that syncs or used to show settings in ActiveSync 4.x? If so, what are they.

    We spent a lot of time trying to ensure that 3rd party applications would
    work smoothly with WMDC, but 100% coverage is difficult to acheive. So we
    are working with 3rd party vendors to update their code as well as updating
    ours to be as robust as possible.

    Also, Windows Mobile Device Center is supposed to be fully supported by
    Microsoft Product Support. I'll contact a few people to make sure that
    customers aren't turned away again.

    --
    Thanks,
    Steve

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Steve Spiller [MSFT], Feb 12, 2007
    #4
  5. StevenW

    Kenwise Guest

    Steve, i've got a program by Syncdata on there. i will uninstall and try
    again. FYI, i just had two other friends take my device and connect it to
    their Vista machines and it worked fine. i am stumped.
     
    Kenwise, Feb 12, 2007
    #5
  6. If you still hit problems, use the infomation found here to gather debug logs
    and send them along to me. This will also help us to make the experience in
    these situations better for end-users. (Is anything worse than a fatal
    exception??)

    http://www.pocketpcfaq.com/faqs/wmdc/debug/index.htm

    --
    Thanks,
    Steve

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Steve Spiller [MSFT], Feb 12, 2007
    #6
  7. StevenW

    Kenwise Guest

    when go through the "connect without setting up the device" menu and then try
    to sync, here's error detail:
    Error message:

    See the end of this message for details on invoking

    just-in-time (JIT) debugging instead of this dialog box.



    ************** Exception Text **************

    System.NullReferenceException: Object reference not set to an instance of an
    object.

    at System.Runtime.InteropServices.Marshal.ReleaseComObject(Object o)

    at
    Microsoft.WindowsMobile.DeviceCenter.NewPartnershipWizard.Dispose(Boolean
    disposing)

    at System.ComponentModel.Component.Dispose()

    at
    Microsoft.WindowsMobile.DeviceCenter.SetupPartnershipFolderItem.OnClick(Object sender, AnimatedControlEventArgs e)

    at
    Microsoft.WindowsMobile.DeviceCenter.TextFolderItemWrapper.TextFolderItemWrapper_Click(Object sender, AnimatedControlEventArgs e)

    at AnimationLibrary.AnimatedControl.OnClick(Object sender,
    AnimatedControlEventArgs e)

    at AnimationLibrary.AnimatedControl.OnClick(Object sender,
    AnimatedControlEventArgs e)

    at AnimationLibrary.AnimatedControl.OnClick(Object sender,
    AnimatedControlEventArgs e)

    at AnimationLibrary.AnimatedLinkLabel.OnClick(Object sender,
    AnimatedControlEventArgs e)

    at AnimationLibrary.AnimatedControl.BubbleClick(MouseEventArgs e)

    at AnimationLibrary.AnimationHost.AnimationHost_MouseUp(Object sender,
    MouseEventArgs e)

    at System.Windows.Forms.Control.OnMouseUp(MouseEventArgs e)

    at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons
    button, Int32 clicks)

    at System.Windows.Forms.Control.WndProc(Message& m)

    at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

    at System.Windows.Forms.ContainerControl.WndProc(Message& m)

    at System.Windows.Forms.UserControl.WndProc(Message& m)

    at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg,
    IntPtr wparam, IntPtr lparam)





    ************** Loaded Assemblies **************

    mscorlib

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

    ----------------------------------------

    Microsoft.WindowsMobile.DeviceManager

    Assembly Version: 6.0.0.0

    Win32 Version: 6.0.6783.0

    CodeBase:
    file:///C:/Windows/WindowsMobile/Microsoft.WindowsMobile.DeviceManager.DLL

    ----------------------------------------

    Microsoft.WindowsMobile.Common

    Assembly Version: 6.0.0.0

    Win32 Version: 6.0.6783.0

    CodeBase:
    file:///C:/Windows/WindowsMobile/Microsoft.WindowsMobile.Common.DLL

    ----------------------------------------

    System

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

    ----------------------------------------

    System.Windows.Forms

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

    ----------------------------------------

    System.Drawing

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

    ----------------------------------------

    System.Configuration

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

    ----------------------------------------

    System.Xml

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

    ----------------------------------------

    Microsoft.WindowsMobile.Rapi

    Assembly Version: 6.0.0.0

    Win32 Version: 6.0.6783.0

    CodeBase:
    file:///C:/Windows/WindowsMobile/Microsoft.WindowsMobile.Rapi.DLL

    ----------------------------------------

    Microsoft.WindowsMobile.DeviceCenter

    Assembly Version: 6.0.0.0

    Win32 Version: 6.0.6783.0

    CodeBase:
    file:///C:/Windows/WindowsMobile/Microsoft.WindowsMobile.DeviceCenter.DLL

    ----------------------------------------

    AnimationLibrary

    Assembly Version: 6.0.0.0

    Win32 Version: 6.0.6783.0

    CodeBase: file:///C:/Windows/WindowsMobile/AnimationLibrary.DLL

    ----------------------------------------

    Accessibility

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll

    ----------------------------------------

    System.DirectoryServices

    Assembly Version: 2.0.0.0

    Win32 Version: 2.0.50727.312 (rtmLHS.050727-3100)

    CodeBase:
    file:///C:/Windows/assembly/GAC_MSIL/System.DirectoryServices/2.0.0.0__b03f5f7f11d50a3a/System.DirectoryServices.dll

    ----------------------------------------



    ************** JIT Debugging **************

    To enable just-in-time (JIT) debugging, the .config file for this

    application or computer (machine.config) must have the

    jitDebugging value set in the system.windows.forms section.

    The application must also be compiled with debugging

    enabled.



    For example:



    <configuration>

    <system.windows.forms jitDebugging="true" />

    </configuration>



    When JIT debugging is enabled, any unhandled exception

    will be sent to the JIT debugger registered on the computer

    rather than be handled by this dialog box.
     
    Kenwise, Feb 12, 2007
    #7
  8. StevenW

    Kenwise Guest

    Ok, i fixed it (Thanks Steve!). I deleted the third party note-syncing
    program from my device and laptop. after that, sync went fine.
     
    Kenwise, Feb 12, 2007
    #8
  9. I hard reset my device and I am still having the problem, I don't have any
    third party mobile software on my computer, although, activesync may have
    had some 3rd party programs on the list prior to the upgrade.
     
    Moishe Grunstein, Feb 13, 2007
    #9
  10. debug logs attached.
    Thanks,
     
    Moishe Grunstein, Feb 13, 2007
    #10
  11. StevenW

    Ako Guest

    I am one of those who started a thread about one successful syn with WMDC
    and my Cingular 3125 and have tried to engage some of the other threads.
    When I looked back at this message I suddenly remembered that the first day
    I stuck my Lexar 2 gig JDLightning stick into a USB hub that it tried to
    install some of it syn software. But Vista aborted the installation as I
    knew would be the case.
    I have looked at another pc to find any files related to the JDLightning
    software and can not find any such files on my Vista pc. Should I keep
    looking? The instructions about creating debugging logs is beyond me, so I
    was hoping something simple like a stray file from Lexar was part of the
    problem.
     
    Ako, Feb 13, 2007
    #11
  12. StevenW

    StevenW Guest

    Got mine working also. What needs to be done is uninstall any 3rd party
    smartphone apps from the host PC and reset the smartphone. If I had to
    guess it was "Smartphone Notes" on my setup that was causing the problem.
     
    StevenW, Feb 14, 2007
    #12
  13. StevenW

    Ako Guest

    So yuu mean any 3rd party software? I thought that syn software was the only
    issue.
    I don't know what it would be like to remove MS Voice Command, Sprite
    Backup, Dont Forget, etc.
     
    Ako, Feb 14, 2007
    #13
  14. StevenW

    Ako Guest

    Sorry, we have a snow storm this morning and I was too hurried when I wrote
    my note. In my case, I got it to syn initially and of course had all the 3rd
    party software. So considering how hard it is to reinstall Ms VC, I think
    I'll keep searching. I wish I could figure out how to create those error
    logs because WMDC doesn't tell enough to help solve the problem.
     
    Ako, Feb 14, 2007
    #14
  15. StevenW

    StevenW Guest

    Only 3rd party smartphone apps. Especially smartphone apps that sync with
    Windows such as smartphone notes, ewallet, etc.
     
    StevenW, Feb 16, 2007
    #15
  16. StevenW

    Arvid Guest

    Seems I have just solved the problem...for a lot of you

    anybody interested?
     
    Arvid, Mar 22, 2007
    #16
  17. StevenW

    Arvid Guest

    What happend:
    I've used a lot of time to solve this problem.
    A lot of uninstall and re-install of all kinds of programs, and in between
    reinst. of Mobile Sync, but no luck..........................
    In my C:\program files\ Microsoft Activsync I found some kind on uninst.exe
    fil.
    I activated it, and it belonged to TomTom the GPS system on my HP 6915. I
    realised it would uninstall something so I dissconnected the HP from the PC
    and the program stopped.
    I put the HP back in docking station, and suddenly it started to sync with
    Outlook for the first time.
    Tomtom restarted, and asked if I wanted to download a newer release from
    Internet. OK, and since then I have had no problems with Sync

    Arvid
     
    Arvid, Mar 24, 2007
    #17
  18. StevenW

    Chester Guest

    Glad that worked for you, nothing to do with my issue though, thanks anyway.
     
    Chester, Mar 24, 2007
    #18
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