wmm rejects to import mpg videos at a sudden

Discussion in 'Windows Vista Music, Pictures and Video' started by Detlev, Apr 18, 2007.

  1. Detlev

    Detlev Guest

    I've read, that WMM hast some difficulties with imprting some special video
    file types - bu that is not *my* problem.
    I have the problem, that at a sudden WMM on Vista Home Premium on a Dell
    Inspiron 6400 does no longer imprt MPG-videos, even those which are included
    in WMM as demo material. Media player though accepts them.
    The error message is "FILENNAME could not be imported. Unknown error".
    Once again: this happened at a sudden; I was able to import recorded TV
    material or the included demo files before, but I have no idea what might
    have caused the change in the meantime.
    Any hint, help or suggestions welcome and mostly appreciated.
    Regards from Germany
    Detlev, Apr 18, 2007
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  2. Detlev

    Detlev Guest

    Sorry, I forgot to mention that I've installed some other software for video
    cutting purposes in between, but uninstalled it again.
    Detlev, Apr 18, 2007
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  3. Detlev

    Cal Bear '66 Guest

    Sometimes uninstalling software does not work.

    Try a System Restore to the point just before you installed
    the software.
    Cal Bear '66, Apr 18, 2007
  4. Detlev

    Detlev Guest

    Hi Cal,
    thanks for your reply.
    I'im not quite shure if I should make a sytem restore, as I deleted some of
    the files in the recovery partition due to a space overrun there.
    Is there a way to re-install WMM ?
    Could there be a codec damage and how could I mend that?

    WMP accepts the MPG-files and plays them............. (guess I've wrote
    that before).

    Detlev, Apr 18, 2007
  5. System restore is a god send to problems like this. Always, but always make
    a restore point before installing or un-installing anything at all.
    Make sure you have plenty of space for system restore to keep a good number
    of restore points.
    WMM is part of windows, so to reinstall WMM is to reinstall windows.
    WMP will use the codes differently to MM, so it's not much help if it works
    I'm afraid.

    I would use system restore.
    Graham Hughes, Apr 18, 2007
  6. Detlev

    Cal Bear '66 Guest

    I'm sorry, but I must totally agree with Graham, I've had similar problems
    (Media center receiver service has stopped working...), and the ONLY way
    to resolve the issue was to do a system restore, uninstalling the programs
    did not work.

    I believe your only other option is to do a complete Vista reinstall (to
    my knowledge). It would be nice if it were possible to just reinstall
    various components of Vista when problems like this occur, or if some
    clean-up utility were provided to return a damaged component to a
    pristine, functional state (maybe next version of Windows?).
    Cal Bear '66, Apr 18, 2007
  7. Detlev

    Detlev Guest

    Hello Graham,
    as the newest point for a restore is long after the time I've installed and
    uninstalled that MAGIX software, there doesn't seem to be a chance to make a
    proper repair of my operating system just from the recovery partition?
    Should I use the Vista DVD (came with the DELL notebook) instead to
    re-install Vista?
    I'm new to this Vista stuff, just familiar with NT and W2K - those operating
    seem to have been much easier to handle.

    Would be great if replies from this discussion group would help me to find
    the adequate decision......

    Thanks in advance.
    Detlev, Apr 18, 2007
  8. Detlev

    Cal Bear '66 Guest

    Recovery partitions are usually partitions created by the manufacturer
    to enable you to recover your system to a factory install condition:
    the operating system and all pre-installed applications.

    What and how did you delete items from it, usually it looks like
    just one big file?
    Cal Bear '66, Apr 18, 2007
  9. Detlev

    Detlev Guest

    Hi Cal,
    there were several directories, including subdirectories with some large
    I've deleted some subdirectories and some zip-files, so I re-gained some 4
    GB out of nearly 10 (the recovery partion has a size of 10 GB, there was just
    500 MB left and the system became slower and slower; therefore I thought....)
    In the meantime I guess that I made a mistake.........
    The remainder question is: how to repair the mistake and the operating
    system (well, it' just the unability of WMM to import MPG files that annoyes
    me - besides that everything runs just fine)
    Detlev, Apr 18, 2007
  10. Detlev

    Cal Bear '66 Guest

    Did you create these files on that partition using Vista's File Backup?
    Chances are, if you did not and if they came with the computer pre-installed
    then they are for a complete factory reinstall.

    Did you make, or receive, recovery CDs or DVDs?

    You say you got the Vista disk as an upgrade from the manufacturer, right?
    I'm not even sure you could do a Vista reinstall without first reinstalling from
    the recovery partition and then using the Vista disk.

    I think you should contact the manufacturer about this.

    I, personally, get very antsy if everything isn't working properly, and would
    start over. You just might want to go back to the latest System Restore
    point that you do have.
    Cal Bear '66, Apr 18, 2007
  11. Detlev

    Detlev Guest

    I didn't create anything explicitly - I guess, even that was caused by
    settings in the pre-installed Vista on my new notebook.
    I received it as a birthday present from my children (formerly I used NT and
    W2K, but mainly OS/2), and I'm not yet familiar with this new MS system.

    Yes, there is a recovery DVD for Vista (provided by DELL, with a DELL logo
    on it.)

    Perhaps I'll try that, after having asked our windows network admin in my
    office. He might know what do to, as he's a certified MSE.
    Detlev, Apr 18, 2007
  12. Detlev

    Cal Bear '66 Guest

    System Restore is a very valuable tool. It has failed sometimes
    but it has also saved me many hours of work.
    You have tried System Restore? ANY restore points available?
    When you use Windows Update, restore points are automatically

    Good luck.
    Cal Bear '66, Apr 18, 2007
  13. Detlev

    zachd [MSFT] Guest

    According to WMP's Help:About:Technical Support Information, what MPEG/MPEG2
    codecs does it say you have installed?
    zachd [MSFT], Apr 18, 2007
  14. Detlev

    Detlev Guest

    sorry to say, but I have no idea at all, which codecs are installed or how
    to find out or how to re-install them. I know that they're important, but
    that's all.
    Media player works fine without any error messages, it's just a problem to
    import those files into movie maker, even those which came along with movie
    maker as demo files. So I assume it can't be the files, but it must be some
    irritation in movie maker.

    BTW: thanks to all for your replies and your assistance.
    Detlev, Apr 18, 2007
  15. Detlev

    zachd [MSFT] Guest

    Go to Windows Media Player and open up the Help menu, click About, click
    Technical Support Information . It will list out your installed MPEG and
    MPEG2 decoders in a neat list. That's really valuable information and that
    list is also consumed by Movie Maker. So-- there really is potential value
    in answering this question, and it shouldn't be too difficult. Making sense
    of that list may be, but that's why people like myself are here. =)
    zachd [MSFT], Apr 19, 2007
  16. Detlev

    PapaJohn Guest

    that's the first I've seen of a list of installed filters/codecs without
    having to use a 3rd party tool..... thanks.
    website references are to www.papajohn.org

    PapaJohn, Apr 19, 2007
  17. The problem you are going to have now, is if you re-install Vista, you
    probably can't re-install all the other software which came on your machine,
    as instead of giving you a dvd with it all on they preload it into this
    partition. I'm surprised you have a vista cd, are you sure it isn't just a
    repair cd which will take you to the partiton you have deleted all the files

    In the mean time, answer Zach's question below.
    Graham Hughes, Apr 19, 2007
  18. Detlev

    Detlev Guest

    once again I have to apologize - I don't find any help menu in WMM in Vista !!
    There is no question mark or something similar in the menu title bar - just
    different possibilities to handle media files in various manners.
    Seems as if I were a bit too stupid to understand..........
    Detlev, Apr 19, 2007
  19. Detlev

    Cal Bear '66 Guest

    Press Alt to see standard Menu Bar?

    Cal Bear '66, Apr 19, 2007
  20. Detlev

    Detlev Guest

    Thanks, Cal - I didn't know this function, sorry.
    Now I have a list of audio and video codecs embedded in wmp - now it's my
    turn to understand, which help this list can be for me or how to implement
    codecs I need to maintain my mpg files im wmm.
    Guess I go to bed now and try tomorrow - it's 23:40 over here.
    Bye for now and thanks to all of you.
    Detlev, Apr 19, 2007
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