WMP10 + Server 2003 + portable device = No device has been detecte

When mobile device is connected to USB, Win Media Player 10 (installed on Win
Server 2003 SP1) says "No device has been detected..." How debug such
problems?

1. Mobile device Qtek 8310 (smartphone) with Windows Mobile 5.0 (Build
14406.1.1.1), 1GB storage card, USB connection;
2. ActiveSync 4.1.0 (Build 4841) installed and works (exept Sync with Player),
3. Windows 2003 Server SP1 (Ver 5.2.3790), all updates from Windows Update
web site installed,
4. Windows Media Player 10 (Ver 10.00.00.3700),
7. I logged in with administrative privileges

Reinstalling ActiveSync 4.1 does not help.
Reinstalling Media Player 10 is not possible on Windows Server 2003
operating system (only together with SP1).

With Win XP SP1, SP2 everything works fine! This problem is only persists
with Windows Server 2003 that listed as compatible with ActiveSync and the
device.

 

Have a look in the WS2003 firewall settings for program exceptions,
and add ActiveSync and WMP if necessary.

NB : You probably don't want to be syncing devices to a server, given
that potentially they could act as a vector for viruses on a
particularly bad day !


Cheers - Neil

 

Dear Neil,

I don't use the firewall on the computer where ActiveSync installed. This
computer is a standalone server of our local domain. This computer is
connected to our small LAN only through network card 1.

When my portable device is connected to the computer I see network card 2
with Advanced properties tab. Windows Firewall is turned off on the General
tab (on the Windows Firewall window). Another computer of our domain is
conneced to the Internet though firewall and proxy server. So I never used
firewall on my local computer.

Am I need turn firewall on for the network card 2?

Thank you for the support and advice. You only one who sent me something
smart.
Alex

PS
IP settings for network card 2:
Physical Address: 80-00-60-0F-E8-00
IP Address: 169.254.2.2
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Server: 169.254.2.1
Lease Obtained: 10.04.2006 12:57:23
Lease Expires: 10.05.2006 12:57:23
DNS Server:
WINS Server:

IP settings for network card 1:
Physical Address: 00-0E-A6-B4-ED-74
IP Address: 10.10.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 10.10.1.1
DNS Servers: 10.10.1.2, 10.10.1.1
WINS Server:
==================================================

 

I don't know then. I'll see if I can replicate this on my server. I
don't have a device which supports AS4.1 (it's a Dell X3i) so it may
not be possible for me to repeat your issue.

The think is with activesync it's going through a USB port not through
the network cards, so their settings should be unrelated.

You might also want to post to this newsgroup and see if somebody
there can help : microsoft.public.pocketpc

HTH
Cheers - Neil

 

PS Chris De Herrera's site (one of the mobile devices MVPs) might have
some useful info for you to check :

http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm and
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x-connection.htm


HTH
Cheers - Neil