WMP11 causing reboot

Discussion in 'Windows Media Player' started by Young_DVP, Apr 5, 2007.

  1. Young_DVP

    Young_DVP Guest

    I have never been able to get WMP11 to load on my desktop. 10 works fine,
    but every time I upgrade to 11 it causes spontaneous reboots shortly after
    opening. Cannot get library to import before it happens.

    I am running XP Pro and have an AMD 3200+ and 2 GIG of RAM and an ATi Radeon
    X1600 512DDR (I am suspecting a video driver conflict).

    I even recently completed a reformat (within the last 24 hours) and it is
    still doing this. Any help would be appreciated.
    Young_DVP, Apr 5, 2007
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  2. Young,

    I actually had a similar experience with WMP 10 when I was playing various
    content types. It turned out I had a bad power supply, and when I was using
    WMP to play stuff that drew extra power to the video card, I would suddenly
    be looking at the post watching my memory count up.

    After you make sure you have the latest video drivers, I would recommend
    that you get your power supply checked. It sounds like you have a hefty
    system, your power supply may not be up to the task if this was a custom
    built system.
    Mike Poz [MSFT], Apr 5, 2007
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  3. Young_DVP

    Young_DVP Guest

    Thanks for the reply Mike. I actually did build this system myself. I have
    had power issues previous to this rebuild. That time it was precipitated by
    DVD burning. I would get a few minutes into a DVD burn and BAM! blue screen
    of death followed by reboot.

    I specifiaclly sought out a power supply that would not only handle the
    components that I have, but with a bit to spare. I'm not certain, but I
    think in the range of 600W. I could be talking out of my arse here tho :].
    I know there's a way to look it up, but can't remember how.

    I was hoping that someone knew of a magical patch (for iether WMP or my
    video card) that would solve this. One other resource that I have has
    indicated that reviews are not all that good on 11 at this time... meh.

    All feedback is welcomed!
    Young_DVP, Apr 5, 2007
  4. Okay, if you are using that hefty a power brick and you're experiencing
    spontaneous reboots, then my next thought would be one of three things:

    Hardware issue (your video card may not be working properly, it happens).
    Driver issue (drivers are created by mortal people like ourselves, do there
    could be a bug)
    Hardware conflict (you could have too many cards trying for limited

    My first way of diagnosing the problem would be to ask if you have another
    video card (not the same model, preferably something not quite so high power)
    that you could try putting into the system as a test. If you do, run with
    it for a few days.

    If your system starts behaving with the less powerful video card, then it's
    all related to the video card and my first attempt to fix it would be
    updating the video drivers if you don't have the latest, or rolling back the
    video drivers if you did upgrade and then started experiencing the problem.
    (Sometimes video drivers come down at the same time as other updates to

    After that we get into hardware conflicts and bad hardware, which you'll
    need to remedy some how (probably a new video card).

    I do know that some of the more high end video cards can be tweaked to get
    better gamer experience, can the x1600 be tweaked this way, and if so, did
    you do this? Just a thought.
    Mike Poz [MSFT], Apr 5, 2007

  5. Four, or possibly five things <g>

    Another common cause of BSOD is mismatched or badly seated RAM. Give
    em a light push down and wiggle the sticks**, and see if it's repro
    after that step.

    If it's still happening, check the chip designations and/or pull one
    or more of the RAM sticks and run with reduced memory to re-test.

    As noted by Mike, video cards may also become slightly loose because
    of the heavy duty cabling plugged into them, which may move and
    displace the card a little.

    Cheers - Neil

    ** Not forgetting your antistatic / grounding precuations of course.
    Neil Smith [MVP Digital Media], Apr 6, 2007
  6. Young_DVP

    Young_DVP Guest

    I am thoroughly disappointed with this version of WMP. I can get it to work
    fine on my laptop, but no matter what I do on the desktop I get the 'blue
    screen of death' and a physical memory dump. That'll scare the crap outa you!

    Now I can't even get it to roll back to 10. It tells me that it's
    'incompatible with this version of Windows'. I'm stuck with 9 until there's
    a fix somewhere. I got the latest driver from ATi. It's not RAM or video
    card seating issue. It's not power supply. Short of programmer failure, I'm
    at a total loss here.

    If someone has a patch a trick or solution for me I'm all ears and very
    appreciative. Otherwise I'm just going to find another program to make
    Young_DVP, Apr 6, 2007
  7. Young_DVP

    zachd [MSFT] Guest

    That's a super specific error message to me, and indicates that your system
    isn't in the state that you think it is. It looks like you have one more
    step to go before you get to WMP10--

    What are the file versions for wmploc.dll and wmvcore.dll on your system?

    The answers to that will define your next move. =)

    zachd [MSFT], Apr 6, 2007
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