WMPNetworkSvc & WinDefend Services fail to start

Discussion in 'Windows Vista Security' started by Mike, Apr 17, 2008.

  1. Mike

    Mike Guest

    I get an error when I boot saying that WinDefend won't load. I checked the
    logs and found that both WinDefend and WMPNetworkSvc both fail to start,
    errors below:

    WinDefend won't start: Error 2: The system cannot find the file specified
    WMPNetworkSvc: Error 3: The system cannot find the path specified

    Not sure if it's related, but my Security log has several Event 5038 errors:

    File Name: \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys

    Code integrity determined that the image hash of a file is not valid. The
    file could be corrupt due to unauthorized modification or the invalid hash
    could indicate a potential disk device error.

    I'm NOT using OneCare.

    Any thoughts on how to approach this one?

    Mike, Apr 17, 2008
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  2. Hey there Mike,

    Have you installed SP1 yet? If so, have you tried a rollback? I'm reading
    William Anderson, Apr 17, 2008
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  3. Mike

    Engel Guest

    Hello Mike,

    I quote dean – dean --a regular contributor here:

    You might try this.

    Go to the main Windows Update window and
    click on "Installed Updates" (on the left-hand side of the window, at the
    bottom), and then remove "Update for Microsoft Windows (KB931099)" (only).

    Reboot. Reboot again. (2)

    Go back to Windows Update, and re-install the same
    update, by clicking on the Check for Updates button.

    This should essentially re-install Windows Defender on Vista.
    Engel, Apr 19, 2008
  4. Mike

    Mike Guest

    The answer is, yes I have installed SP1, but this problem started a week or
    so after installing SP1.... not right away. If I can avoid it, rolling back
    is a bit too troublesome at the moment. I'd like to try other options if
    there are any.


    Mike, Apr 20, 2008
  5. Mike

    Mike Guest

    Thanks for the reply!

    I removed KB931099 and rebooted twice. Even after checking for updates,
    windows update doesn't show KB931099 as an option. I downloaded the x64
    version of KB931099 from microsoft, and get the error that the update
    "doesn't apply to my system". I am running Vista x64, so there's something

    Is there some way to Force the update to install?


    Mike, Apr 20, 2008
  6. Mike

    Engel Guest

    Engel, Apr 21, 2008
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