Word 97 on Windows Vista - Word Unloads On Print

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Phillip Galey, Sep 1, 2007.

  1. I have Microsoft Office 97 Professional on Windows Vista Home Premium and I
    have a HP PSC 2355 All-In-One Printer. Word is not able to print. Every
    time I try to print from Word 97, the Word application closes and disappears
    from the screen. I can print fine from other programs, such as WordPad, so
    the printer is ok. It almost lets me print envelopes, but the bottom of the
    mailing address is about 1/2 inch from the top of the envelope, so the
    positioning of the printing is all wacked out. But for regular printing, it
    just kills the Word program.

    Is is possible to get Word 97 to co-exist with Windows Vista and the PSC
    2355 and print? Thanks.
    Phillip Galey, Sep 1, 2007
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  2. Try asking in the Newsgroups for Word. Since the printer works correctly
    with other applications, this is a Word (or Office) specific problem.
    Cari \(MS-MVP\), Sep 1, 2007
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  3. This sounds like a driver issue corrupting memory within the application.

    Can you open the printing preferences and other print properties pages from
    the printers folder without getting an explorer.exe error?

    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Alan Morris [MSFT], Sep 4, 2007
  4. Yes. The printer icon opens fine and I'm able to open Properties and also
    Printing Preferences with no problem.

    Phillip Galey
    Phillip Galey, Sep 10, 2007
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