Works 8.5 APPCRASH wksdb.exe module wksssdb.dll

Discussion in 'Windows Vista General Discussion' started by opie, Jan 21, 2008.

  1. opie

    opie Guest

    My dad has an HP Pavilion Desktop with VISTA . HE uses it mainly to write
    songs on Finale 2007. He does not have internet connection.
    We tried to do a simple spreadsheet in Works 8.5 tonight and have error
    "Works 8.5 stopped" if we try to print or do page setup in spreadsheet or
    data base. If we just type a document in what I would call "word" in other
    versions, we can use page set up and we can print without error.

    Problem Event Name: APPCRASH
    Application Name: wksdb.exe
    Application Version: 8.5.818.0
    Application Timestamp: 430474ad
    Fault Module Name: wksssdb.dll
    Fault Module Version: 8.5.818.0
    Fault Module Timestamp: 4304728c
    Exception Code: c0000005
    Exception Offset: 0003bf71
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    I have tried uninstalling works 8.5 and reinstalling it through the Help
    functions 3 or 4 times with no change.

    Can someone give me a way to fix this?

    Thanks very much,
    opie
     
    opie, Jan 21, 2008
    #1
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  2. You might want to publish this in the following newsgroup where folks there
    might be able to give better suggestions:
    microsoft.public.works.win
     
    Andre Da Costa[ActiveWin], Jan 21, 2008
    #2
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  3. opie

    opie Guest

    Thank You very much, I went where you said, found a link to a patch. I
    downloaded it to usb drive and went back to Daddy's this morning and 5
    minutes later, works was working fine.
    Thanks again
    David
     
    opie, Jan 23, 2008
    #3
  4. David, I am really curious why you weren't able to find the solution to the
    problem with "Problem Reports and Solution" "View Problem History" the right
    clicking on the Works crash and clicking "View Solution". The solution
    would have pointed to the patch. I completely understand if you didn't know
    you could "right clicK" on a problem because I didn't know right away
    either. Maybe it would be better if "Windows Help and Support" specifically
    called out that you can "right click" to view a solution?

    View the details of a problem report
    http://windowshelp.microsoft.com/Windows/en-IN/Help/d6ad1861-5337-4ed8-9fca-de40eafc45761033.mspx
    "Right click a problem to see more options for working with it"

    What are your thoughts?

    Thanks,

    John

    I work at Microsoft. These are my opinions and not my employers.
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    JohnBuk [MSFT], Jan 24, 2008
    #4
  5. opie

    NoStop Guest

    Much like everything else from Microsoft.

    Cheers.

    --
    Frank's Brain Activity Plotted (watch the red line):
    http://i68.photobucket.com/albums/i4/Astronomy2/PreformanceMonitor.jpg

    Frank's Corporate Headquarters: Business Sign on his Bedroom Door ...
    http://www.gneil.com/images/products/1slN1455.jpg

    Frank - seek help immediately! Visit ...
    http://www.binsa.org/
     
    NoStop, Jan 24, 2008
    #5
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