WS2K3 - Critical Updates won't download

Discussion in 'Windows Update' started by anthony, Dec 6, 2008.

  1. anthony

    anthony Guest

    Hi all

    Although MS Update works fine with optional updates (software & hardware),
    it fails to download critical updates. I have tried several times and receive
    the samer error message:- The following updates were not installed:

    Security Update for Microsoft Office 2007 (KB951550)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
    Security Update for Windows Server 2003 (KB955069)
    Security Update for Microsoft XML Core Services 6.0 Service Pack 2 (KB954459)
    Windows Malicious Software Removal Tool - November 2008 (KB890830)
    Security Update for Windows Server 2003 (KB957097)

    Error Code: Error Code: 0x80072F78

    I have searched for a solution here but cannot find one. Can anyone help,
    anthony, Dec 6, 2008
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    The server response could not be parsed.

    Is this a sudden, new problem or an ongoing one? Is Automatic Updates

    Start here:

    You may encounter temporary connection-related errors when you use Windows
    Update or Microsoft Update to install updates
    Start a free Windows Update support incident request:

    Support for Windows Update:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB999999).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Dec 6, 2008
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  3. anthony

    anthony Guest


    Thanks for replying.

    This is a sudden, new problem. Automatic updates is turned on and has worked
    fine up to now. I can still select non-critical updates, ie software and
    hardware updates and they download and install with no problems. It is only
    in respect of critical updates that there is a problem, which seems very
    anthony, Dec 8, 2008
  4. anthony

    anthony Guest

    Hi again

    I just tried again. Of 7 critical (high priority) updates, 6 failed to
    download, but the other (an update to Windows Defender defenitions)
    downloaded and installed correctly.
    anthony, Dec 8, 2008
  5. Open a free support incident, Anthony.
    PA Bear [MS MVP], Dec 8, 2008
  6. anthony

    anthony Guest

    OK, will do.

    I managed to download and install the 6 high priority updates in question
    manually with no problem.

    Thanks for your help with this.
    anthony, Dec 9, 2008
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