WSS 2 trouble browsing network place

Discussion in 'Server Networking' started by BobW, Mar 21, 2007.

  1. BobW

    BobW Guest

    I am posting this question here as according to a Sharepoint specialist this
    may be a WebDav issue.

    All of the below is referring to Sharepoint Services 2.0

    I have a single large document library which works great. It is subdivided
    into folders and some of the folders have a large number of documents
    (thousands) in them.

    I have added the library to my network places,
    \\server\sites\sitename\doclib. This allows me to get to the library without
    HTTP. When I browse everything is fine EXCEPT when I try some of the larger
    directories.

    "I get "\\server\sites\sitename\doclib\folder is not accessible. You might
    not have permission to use the network resource. Contact the administrator
    of this server to find out if you have access permissions. A device attached
    to the system is not functioning".

    It seems it may be a timeout issue?

    Any ideas?
    Bob
     
    BobW, Mar 21, 2007
    #1
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  2. Hello,

    Thank you for using newsgroup!

    From your post, I was unable to understand your situation clearly. I'd like
    to confirm the following information with you:
    1. Is "\\server\sites\sitename\doclib" a shared folder path?
    2. Could you clarify that how you create this shared resource?

    I have the following suggestions to narrow down the problem:
    1. Check the ACL on the shared "doclib\folder", to make sure that you have
    the permissions to access.
    2. Logon to server, add the library to my network places, to check if this
    problem occurs.

    Please update me with the result, I look forward to your reply.

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
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    =====================================================
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    Mike Luo [MSFT], Mar 22, 2007
    #2
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  3. BobW

    BobW Guest

    1. Is "\\server\sites\sitename\doclib" a shared folder path?

    It is actually a doclibrary inside of Sharepoint 2003. Note that I can
    browse "\\server\sites\sitename\doclib" and I can get into the majority of
    the folders but not all: i.e. I can get into
    "\\server\sites\sitename\doclib\joe" but "\\server\sites\sitename\doclib\jim"
    does not work.

    Also note that if I go via "http://server/sites/sitename/doclibrary/folder"
    it works fine so the security is probably not the issue.

    2. Could you clarify that how you create this shared resource?
    I simply added it to network places

    2. Logon to server, add the library to my network places, to check if this
    problem occurs.
    I did try this. I had to start the "webclient" service. I received the
    same error

    As for checking the ACLs, I am not sure about how to go about that given the
    share is actually in Sharepoint 2003. The security, through sharepoint, is
    correct as can be witnessed by the ability to browse other folders on the
    doclibrary without an issue.

    My guess is it is timing out due to the large number of docs under that
    particular folder.

    Thanks,
    Bob
     
    BobW, Mar 22, 2007
    #3
  4. BobW

    BobW Guest

    I ran a test from the local server and the svchost process used a good
    portion of the CPU (as expected when browsing a large network) for about 210
    seconds at which time it threw the error.

    Seems to me it is a timeout issue. If so, how/where do I increase the
    timeout? IIS? Client? etc.

    Thanks,
    Bob
     
    BobW, Mar 23, 2007
    #4
  5. Thank you for the update!

    This is a quick note to let you know that I am performing research on this
    issue and will get back to you as soon as possible. I appreciate your
    patience.

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Mike Luo [MSFT], Mar 23, 2007
    #5
  6. Hello Bob,

    Based on my knowledge, WSS requires IIS to handle those requests from the
    client, we can set the time out settings on IIS to control WSS time out.

    If you increase the time out range, this problem will persist. I have the
    following suggestions:

    1. Use WSS Administrator to access the docment library folder, to check if
    the problem occurs. The WSS Administrator always has permission to access
    the docment library folder. If using Administrator to access, the problem
    still appears, we can ensure that the problem isn't related to permissions.
    2. Create a new folder on the WSS site, move those files into this folder,
    to check if the problem occurs.

    Thanks & Regards,

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
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    Mike Luo [MSFT], Mar 26, 2007
    #6
  7. BobW

    BobW Guest

    Which timeout values should I work with in IIS?

    Thanks,
    Bob
     
    BobW, Mar 28, 2007
    #7
  8. Hello Bob,

    The value rely on the number of file and folder under the document library.
    By defualt, the timeout is set to 120 seconds, you may increase this to 300
    or higher, to see if the problem persist. To modify the timeout value,
    follow this steps:
    1. Open IIS console.
    2. Expand Server Name, Right-click Web Sites and select properties.
    3. Set Connection Timeout to 300 or higher.
    4. Right-click Server Name, select All Tasks->Restart IIS.

    Thanks & Regards,

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
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    Mike Luo [MSFT], Mar 28, 2007
    #8
  9. BobW

    BobW Guest

    I increased up to 800, reset IIS and still experienced the issue. Is it
    possibel there are other limits I am exceeding? I.e. the many settings in
    the app pool?

    Thanks,
    Bob
     
    BobW, Mar 29, 2007
    #9
  10. BobW

    BobW Guest

    Not sure what to make of this.
    http://www.tek-tips.com/viewthread.cfm?qid=1311845&page=6

    I am gettign VERY concerned however, as I have found I can not view the
    document library folders in the explorer view in IE either. This effectively
    means I can not move any documents out of the library.

    Bob
     
    BobW, Mar 29, 2007
    #10
  11. BobW

    BobW Guest

    On a whim I created a network place on a Windows 2000 box pointing to
    http://servers/sites/sitename. It works like a charm and shows the list of
    files in about 10 seconds.

    In other words it is NOT Sharepoint but rather the client (XP sp2 and Server
    2003 Sp1) that have the problem.

    Any thoughts on where to go from here?
    Thanks,
    Bob
     
    BobW, Mar 29, 2007
    #11
  12. Hello Bob,

    Creating a network place on Windows 2000 pointing to
    \\server\sites\sitename\doclib, is it work fine? If the error appears, I
    think this problem is related to Webdav. Please help me to collect IIS log:
    1. Open IIS Manager.
    2. Right click Web Site WSS created and click Properties.
    3. Check "Enable Logging" and click Properties button.
    4. Click Advanced tab.
    5. Check all boxes.
    6. Click OKs to save the changes.
    7. Reproduce the issue for at least 3 times.
    8. Zip C:\Windows\system32\logfiles\w3svc2 folder and send it to
    me:, please let me know the following information:
    a. The time for error appears.
    b. The login user account.

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Mike Luo [MSFT], Mar 29, 2007
    #12
  13. BobW

    BobW Guest

    Here is a summary:

    XP/2003: When I add a network place in XP/2003 I add it as
    "http://server/sites/sitename". When I open the "network favorite" it opens
    "\\server\site\sitename" (as shown in the address bar). (of course this will
    nto work unless the webclient service is running. When I browse the location
    it works EXCEPT for the larger directoires which yield the error: "I get
    "\\server\sites\sitename\doclib\folder is not accessible. You might
    not have permission to use the network resource. Contact the administrator
    of this server to find out if you have access permissions. A device attached
    to the system is not functioning".

    Windows 2000: I add the network place "http://server/sites/sitename" and
    open the network place it shows "http://server/sites/sitename" in the address
    bar AND I can browse all of the document store without errors. Note that
    there is no "webclient" service in W2K (as far as I can see).

    I can get the logs if you like, but it seems to me it is a client issue.

    Please advise.

    Hopefully that summary will help.

    Bob
     
    BobW, Mar 29, 2007
    #13
  14. Hello Bob,

    Thanks for the update!

    Based on my knowledge, using http://server/sites/sitename and
    \\server\sites\sitename\doclib\folder to access the document library are
    different, http:// means that you use HTTP protocol, \\server uses Webdav
    to access the site via webclient service, so you may experience a different
    result with the two methods.

    If this a client issue, we will work fine on the other client. In fact,
    this problme appears when accessing the document library from the server,
    so I think the problem is related to the server. We need the IIS log to
    perform further troubleshooting.

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Mike Luo [MSFT], Mar 30, 2007
    #14
  15. Hello Bob,

    I checked the IIS log, it showed fine. I tried to reproduce the problem:
    create folder under the Document Library, copy one thousand of folders into
    the folder, but I didn't encounter this issue when accessing the folder
    from Windows XP. Are there how many direcories and files under the large
    folder?

    Please help me to perform a test:
    Type \\server\sites\sitename\doclib\<large folder> into Run, to see if you
    get the error.

    Thanks & Regards,

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Mike Luo [MSFT], Apr 6, 2007
    #15
  16. Was this issue ever resolved? I am experiencing the same problem.

    Thanks,
    Jason



    v-milu wrote:

    RE: WSS 2 trouble browsing network place
    06-Apr-07

    Hello Bob,

    I checked the IIS log, it showed fine. I tried to reproduce the problem:
    create folder under the Document Library, copy one thousand of folders into
    the folder, but I didn't encounter this issue when accessing the folder
    from Windows XP. Are there how many direcories and files under the large
    folder?

    Please help me to perform a test:
    Type \\server\sites\sitename\doclib\<large folder> into Run, to see if you
    get the error.

    Thanks & Regards,

    Mike Luo

    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    EggHeadCafe - Software Developer Portal of Choice
    ScreenScraping with ServerXMLHttp
    http://www.eggheadcafe.com/tutorial...1-a9c213886ef4/screenscraping-with-serve.aspx
     
    Jason Coltrin, Oct 2, 2009
    #16
  17. Has this issue been resolved? Was there a solution? I am experiencing the same problems.



    v-milu wrote:

    RE: WSS 2 trouble browsing network place
    06-Apr-07

    Hello Bob

    I checked the IIS log, it showed fine. I tried to reproduce the problem:
    create folder under the Document Library, copy one thousand of folders into
    the folder, but I didn't encounter this issue when accessing the folder
    from Windows XP. Are there how many direcories and files under the large
    folder

    Please help me to perform a test
    Type \\server\sites\sitename\doclib\<large folder> into Run, to see if you
    get the error

    Thanks & Regards

    Mike Lu

    Microsoft Online Partner Suppor
    Get Secure! - www.microsoft.com/securit

    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    EggHeadCafe - Software Developer Portal of Choice
    Using the SQLXML Managed Classes - Part I
    http://www.eggheadcafe.com/tutorial...65-b5fb87a20a0c/using-the-sqlxml-managed.aspx
     
    Jason Coltrin, Oct 2, 2009
    #17
  18. Hello Jason,

    Please do not reply or use postings that are 2 years old. Create your own
    one with OS version SP/patch level and exact error messages, event viewer
    errors, etc. you have.

    Best regards

    Meinolf Weber
     
    Meinolf Weber [MVP-DS], Oct 2, 2009
    #18
  19. Hello Jason,

    Please do not reply or use postings that are 2 years old. Create your own
    one with OS version SP/patch level and exact error messages, event viewer
    errors, etc. you have.

    Best regards

    Meinolf Weber
     
    Meinolf Weber [MVP-DS], Oct 2, 2009
    #19


  20. Jason,

    We can't see the old posts in the original thread. Can you start a new post
    with your specific problems you are seeing as well as provide any errors you
    are seeing in the event logs?

    Keep in mind, Egghead, Techarena, and many other web based forums outside of
    Microsoft, pull and push posts to the Microsoft free public newsgroups. The
    one you posted to, posted your post into
    "microsoft.public.windows.server.networking." However, the news posts expire
    after 90 days,so you're responding to one older than that.


    --
    Ace

    This posting is provided "AS-IS" with no warranties or guarantees and
    confers no rights.

    Please reply back to the newsgroup or forum for collaboration benefit among
    responding engineers, and to help others benefit from your resolution.

    Ace Fekay, MCT, MCTS 2008, MCTS Exchange, MCSE, MCSA 2003 & 2000, MCSA
    Messaging
    Microsoft Certified Trainer

    For urgent issues, please contact Microsoft PSS directly. Please check
    http://support.microsoft.com for regional support phone numbers.
     
    Ace Fekay [MCT], Oct 3, 2009
    #20
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