WSUS 3.0 SP2 not yet reported

Discussion in 'Update Services' started by Rick, Jun 2, 2010.

  1. Rick

    Rick Guest

    I have read probably 30 posts about this issue and just cant find the answer
    for my problem. I have abou 450 computer / servers that are not reporting
    any information. I ran the client diag tool and everything passed. I think
    my self update directory is setup correctly as I can browse to all documents.
    Also in my window update log file, I am seeing " Self Update check
    completed. Self Update is NOT required". What do u need from me as I need
    to start getting some information about our systems.

    Thanks- Rick
     
    Rick, Jun 2, 2010
    #1
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  2. The actual output of the Client Diagnostic Tool. The tool does not always
    accurately identify issues.

    The results from this procedure:

    1. Pick a machine that is not reporting.
    2. Record the system time.
    3. Restart the Automatic Updates service. (net stop wuauserv; net start
    wuauserv).
    4. Run this command: wuauclt /resetauthorization /detectnow
    5. Wait 30 minutes.
    6. Post all of the entries from the WindowsUpdate.log starting at the time
    recorded in Step #2.


    --
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)

    My Blog: http://onsitechsolutions.spaces.live.com
    Microsoft WSUS Website: http://www.microsoft.com/wsus
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
     
    Lawrence Garvin [MVP], Jun 2, 2010
    #2
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  3. Rick

    Rick Guest

    2010-06-02 09:57:04:366 940 89c AU ########### AU: Uninitializing Automatic
    Updates ###########
    2010-06-02 09:57:07:736 940 89c Report CWERReporter finishing event
    handling. (00000000)
    2010-06-02 09:57:07:923 940 89c Service *********
    2010-06-02 09:57:07:923 940 89c Service ** END ** Service: Service exit
    [Exit code = 0x240001]
    2010-06-02 09:57:07:923 940 89c Service *************
    2010-06-02 09:57:08:251 940 f20 Misc =========== Logging initialized
    (build: 7.4.7600.226, tz: -0400) ===========
    2010-06-02 09:57:08:251 940 f20 Misc = Process:
    C:\Windows\system32\svchost.exe
    2010-06-02 09:57:08:251 940 f20 Misc = Module:
    c:\windows\system32\wuaueng.dll
    2010-06-02 09:57:08:251 940 f20 Service *************
    2010-06-02 09:57:08:251 940 f20 Service ** START ** Service: Service startup
    2010-06-02 09:57:08:251 940 f20 Service *********
    2010-06-02 09:57:08:251 940 f20 Agent * WU client version 7.4.7600.226
    2010-06-02 09:57:08:251 940 f20 Agent * Base directory:
    C:\Windows\SoftwareDistribution
    2010-06-02 09:57:08:251 940 f20 Agent * Access type: No proxy
    2010-06-02 09:57:08:329 940 f20 Agent * Network state: Connected
    2010-06-02 09:57:23:414 940 ed8 Report CWERReporter::Init succeeded
    2010-06-02 09:57:23:414 940 ed8 Agent *********** Agent: Initializing
    Windows Update Agent ***********
    2010-06-02 09:57:23:414 940 ed8 Agent *********** Agent: Initializing
    global settings cache ***********
    2010-06-02 09:57:23:414 940 ed8 Agent * WSUS server:
    http://servername.fqdn:80/
    2010-06-02 09:57:23:414 940 ed8 Agent * WSUS status server:
    http://servername.fqdn:80/
    2010-06-02 09:57:23:414 940 ed8 Agent * Target group: (Unassigned
    Computers)
    2010-06-02 09:57:23:414 940 ed8 Agent * Windows Update access disabled: No
    2010-06-02 09:57:23:523 940 ed8 DnldMgr Download manager restoring 0
    downloads
    2010-06-02 09:57:23:601 940 ed8 AU ########### AU: Initializing Automatic
    Updates ###########
    2010-06-02 09:57:23:601 940 ed8 AU # WSUS server:
    http://servername.fqdn:80/
    2010-06-02 09:57:23:601 940 ed8 AU # Detection frequency: 22
    2010-06-02 09:57:23:601 940 ed8 AU # Approval type: Scheduled (User
    preference)
    2010-06-02 09:57:23:601 940 ed8 AU # Scheduled install day/time: Every
    day at 3:00
    2010-06-02 09:57:23:601 940 ed8 AU # Auto-install minor updates: Yes
    (User preference)
    2010-06-02 09:57:23:601 940 ed8 AU # Will interact with non-admins
    (Non-admins are elevated (User preference))
    2010-06-02 09:57:23:601 940 ed8 AU Setting AU scheduled install time to
    2010-06-03 07:00:00
    2010-06-02 09:57:24:584 940 f20 Report *********** Report: Initializing
    static reporting data ***********
    2010-06-02 09:57:24:584 940 f20 Report * OS Version = 6.1.7600.0.0.65792
    2010-06-02 09:57:24:584 940 f20 Report * OS Product Type = 0x00000030
    2010-06-02 09:57:24:615 940 f20 Report * Computer Brand = Dell Inc.

    2010-06-02 09:57:24:615 940 f20 Report * Computer Model = OptiPlex 745

    2010-06-02 09:57:24:615 940 f20 Report * Bios Revision = 2.3.1
    2010-06-02 09:57:24:615 940 f20 Report * Bios Name = Phoenix ROM BIOS
    PLUS Version 1.10 2.3.1
    2010-06-02 09:57:24:615 940 f20 Report * Bios Release Date =
    2007-05-21T00:00:00
    2010-06-02 09:57:24:615 940 f20 Report * Locale ID = 1033
    2010-06-02 09:57:24:646 940 ed8 AU Successfully wrote event for AU health
    state:0
    2010-06-02 09:57:24:646 940 ed8 AU Initializing featured updates
    2010-06-02 09:57:24:646 940 ed8 AU Found 0 cached featured updates
    2010-06-02 09:57:24:646 940 ed8 AU Successfully wrote event for AU health
    state:0
    2010-06-02 09:57:24:646 940 ed8 AU Successfully wrote event for AU health
    state:0
    2010-06-02 09:57:24:646 940 ed8 AU AU finished delayed initialization
    2010-06-02 09:57:24:646 940 ed8 AU Triggering AU detection through
    DetectNow API
    2010-06-02 09:57:24:646 940 ed8 AU Triggering Online detection
    (non-interactive)
    2010-06-02 09:57:24:646 940 f20 AU #############
    2010-06-02 09:57:24:646 940 f20 AU ## START ## AU: Search for updates
    2010-06-02 09:57:24:646 940 f20 AU #########
    2010-06-02 09:57:24:911 940 f20 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {CC3DB630-B953-444D-86D2-ACCBCEB00FAF}]
    2010-06-02 09:57:25:083 940 4c8 Agent *************
    2010-06-02 09:57:25:083 940 4c8 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2010-06-02 09:57:25:083 940 4c8 Agent *********
    2010-06-02 09:57:25:083 940 4c8 Agent * Online = Yes; Ignore download
    priority = No
    2010-06-02 09:57:25:083 940 4c8 Agent * Criteria = "IsInstalled=0 and
    DeploymentAction='Installation' or IsPresent=1 and
    DeploymentAction='Uninstallation' or IsInstalled=1 and
    DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
    DeploymentAction='Uninstallation' and RebootRequired=1"
    2010-06-02 09:57:25:083 940 4c8 Agent * ServiceID =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2010-06-02 09:57:25:083 940 4c8 Agent * Search Scope = {Machine}
    2010-06-02 09:57:25:083 940 4c8 Setup Checking for agent SelfUpdate
    2010-06-02 09:57:25:083 940 4c8 Setup Client version: Core: 7.4.7600.226
    Aux: 7.4.7600.226
    2010-06-02 09:57:25:098 940 4c8 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2010-06-02 09:57:25:098 940 4c8 Misc Microsoft signed: Yes
    2010-06-02 09:57:27:516 940 4c8 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2010-06-02 09:57:27:563 940 4c8 Misc Microsoft signed: Yes
    2010-06-02 09:57:27:610 940 4c8 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2010-06-02 09:57:27:625 940 4c8 Misc Microsoft signed: Yes
    2010-06-02 09:57:27:641 940 4c8 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2010-06-02 09:57:27:657 940 4c8 Misc Microsoft signed: Yes
    2010-06-02 09:57:27:703 940 4c8 Setup Determining whether a new setup
    handler needs to be downloaded
    2010-06-02 09:57:27:703 940 4c8 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
    2010-06-02 09:57:27:719 940 4c8 Misc Microsoft signed: Yes
    2010-06-02 09:57:27:719 940 4c8 Setup SelfUpdate handler update NOT
    required: Current version: 7.4.7600.226, required version: 7.4.7600.226
    2010-06-02 09:57:27:719 940 4c8 Setup Evaluating applicability of setup
    package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226"
    2010-06-02 09:57:27:719 940 4c8 Setup Setup package
    "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.4.7600.226" is already
    installed.
    2010-06-02 09:57:27:719 940 4c8 Setup Evaluating applicability of setup
    package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.4.7600.226"
    2010-06-02 09:57:27:750 940 4c8 Setup Setup package
    "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.4.7600.226" is
    already installed.
    2010-06-02 09:57:27:750 940 4c8 Setup Evaluating applicability of setup
    package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.4.7600.226"
    2010-06-02 09:57:27:797 940 4c8 Setup Setup package
    "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.4.7600.226" is
    already installed.
    2010-06-02 09:57:27:797 940 4c8 Setup SelfUpdate check completed.
    SelfUpdate is NOT required.
    2010-06-02 09:57:28:405 940 4c8 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2010-06-02 09:57:28:405 940 4c8 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://servername.fqdn:80/ClientWebService/client.asmx
    2010-06-02 09:57:28:452 940 4c8 PT Initializing simple targeting cookie,
    clientId = 01e2a7b8-c5ec-4cfd-a807-0208eccc49b4, target group = , DNS name =
    pcname
    2010-06-02 09:57:28:452 940 4c8 PT Server URL =
    http://servername.fqdn:80/SimpleAuthWebService/SimpleAuth.asmx
    2010-06-02 09:57:33:413 940 ed8 AU Triggering AU detection through
    DetectNow API
    2010-06-02 09:57:33:413 940 ed8 AU Piggybacking on an AU detection already
    in progress
    2010-06-02 09:57:35:722 940 4c8 PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2010-06-02 09:57:35:722 940 4c8 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://servername.fqdn:80/ClientWebService/client.asmx
    2010-06-02 09:57:35:784 940 4c8 PT Initializing simple targeting cookie,
    clientId = 01e2a7b8-c5ec-4cfd-a807-0208eccc49b4, target group = , DNS name =
    pcname
    2010-06-02 09:57:35:784 940 4c8 PT Server URL =
    http://servername.fqdn:80/SimpleAuthWebService/SimpleAuth.asmx
    2010-06-02 09:57:36:127 940 4c8 Agent * Found 0 updates and 57 categories
    in search; evaluated appl. rules of 484 out of 834 deployed entities
    2010-06-02 09:57:36:127 940 4c8 Agent *********
    2010-06-02 09:57:36:127 940 4c8 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2010-06-02 09:57:36:127 940 4c8 Agent *************
    2010-06-02 09:57:36:127 940 13fc AU >>## RESUMED ## AU: Search for
    updates [CallId = {CC3DB630-B953-444D-86D2-ACCBCEB00FAF}]
    2010-06-02 09:57:36:127 940 13fc AU # 0 updates detected
    2010-06-02 09:57:36:143 940 13fc AU #########
    2010-06-02 09:57:36:143 940 13fc AU ## END ## AU: Search for updates
    [CallId = {CC3DB630-B953-444D-86D2-ACCBCEB00FAF}]
    2010-06-02 09:57:36:143 940 13fc AU #############
    2010-06-02 09:57:36:143 940 13fc AU Successfully wrote event for AU health
    state:0
    2010-06-02 09:57:36:143 940 13fc AU Featured notifications is disabled.
    2010-06-02 09:57:36:143 940 13fc AU AU setting next detection timeout to
    2010-06-03 10:27:36
    2010-06-02 09:57:36:143 940 13fc AU Setting AU scheduled install time to
    2010-06-03 07:00:00
    2010-06-02 09:57:36:143 940 13fc AU Successfully wrote event for AU health
    state:0
    2010-06-02 09:57:36:143 940 13fc AU Successfully wrote event for AU health
    state:0
    2010-06-02 09:57:36:377 940 4c8 Report CWERReporter finishing event
    handling. (00000000)
    2010-06-02 09:57:41:135 940 4c8 Report REPORT EVENT:
    {35148D61-30E8-4666-BC86-0B8CCED31713} 2010-06-02
    09:57:36:127-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
    Synchronization Windows Update Client successfully detected 0 updates.
    2010-06-02 09:57:41:135 940 4c8 Report REPORT EVENT:
    {6222299F-D331-4A45-85D8-6B0D6DCF5D80} 2010-06-02
    09:57:36:127-0400 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
    2010-06-02 09:57:41:135 940 4c8 Report CWERReporter finishing event
    handling. (00000000)


    The only changes that were made were taking out the servername.fqdn and the
    dns computer name. Thanks in advance for your help.

    Rick
     
    Rick, Jun 2, 2010
    #3
  4. One thing you'll want to do, but is not likely a cause of this critical
    issue -- is to remove the port specifier and trailing slash from the
    configured URL.

    http://servername.fqdn is sufficient for a WSUS service installed on the
    Default Web Site.

    The trailing slash has been known to cause duplicate slashes in URLs, which
    sometimes does not translate well on the web server.

    Are you using Server-Side Targeting, or Client-Side Targeting?


    This is the first I've seen this suffix "User preference" on a log entry. Is
    this a manifestation of using AUOptions=5 and configuring the WUAgent in the
    Control Panel,
    or have you implemented some Group Policy Client Side Preference settings?

    Okay.. so... whatever group(s) the client is scanning . . . it's not finding
    any updates to install.


    Also, notably absent from your logfile was a call to the
    ReportingEventWebService; which explains the cause of your original
    observation -- no clients are reporting.

    Either you didn't post a full 30 minutes of log entries, or something is
    blocking the calls to the ReportingEventWebService. I suspect it is the
    latter, since if the call to the ReportingEventWebService did actually
    occur, you would have at least one computer in your console.

    Do you have System Center Configuration Manager installed in your
    environment?


    --
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)

    My Blog: http://onsitechsolutions.spaces.live.com
    Microsoft WSUS Website: http://www.microsoft.com/wsus
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
     
    Lawrence Garvin [MVP], Jun 2, 2010
    #4
  5. Rick

    Rick Guest

    OK- I removed the port and the trailing slash from the URL. For now, until
    all the bugs are worked out with my compputer, I am just updating my local
    group policy. I will change the domain GP when all the settings are correct.


    I dont understand your targeting question.

    I agree with your comments about not having approved updates to push to the
    clients. I want to see where we are with each client before I just start
    pushing updates. I did wait for 30 minutes before posting and we do have
    System Center installed in our environment.

    Thanks for you help so far. Please let me know if there is anything else I
    can do.

    Rick
     
    Rick, Jun 2, 2010
    #5
  6. This is a critical point, then. If you are not familiar with the
    distinctions between server-side targeting and client-side targeting, then
    there is a high degree of probability that this has been misconfigured, and
    is contributing to your failure to detect updates.

    I would suggest reviewing the following documentation selections:

    From the Step-By-Step (Installation) Guide, Step 6: Configure Computer
    Groups
    http://technet.microsoft.com/en-us/library/dd939860(WS.10).aspx

    From the Deployment Guide, the section Create the Computer Groups in the
    chapter Configure the WSUS 3.0 SP2 Server
    http://technet.microsoft.com/en-us/library/dd939826(WS.10).aspx

    Then you'll also want to review this WSUS Support Team Blog Post, as it's
    most likely the case that your System Center admins are responsible for your
    reporting failures:

    http://blogs.technet.com/b/sus/arch...nd-any-status-reports-back-to-the-server.aspx


    --
    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2010)

    My Blog: http://onsitechsolutions.spaces.live.com
    Microsoft WSUS Website: http://www.microsoft.com/wsus
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
     
    Lawrence Garvin [MVP], Jun 2, 2010
    #6
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