wsus client not reporting

Discussion in 'Update Services' started by Raanan Sokolov, Oct 28, 2005.

  1. Helo All
    I have some client with status: client not reporting. I have moved them from
    SUS to WSUS with GP.
    All the clients that are not reporting show in the WindowsUpdate.log that :
    Success Content Install Installation Successful: Windows successfully
    installed the following update: Automatic Updates.
    After that the next time the client tries to update it fails with error:
    AutomaticUpdates Failure Software Synchronization Error: Agent failed
    detecting with reason: 0x8024000e


    here is a part of the log:

    2005-09-07 13:08:40 808 32c Misc =========== Logging initialized (build:
    5.8.0.2469, tz: +0300) ===========
    2005-09-07 13:08:40 808 32c Misc = Process: C:\WINNT\system32\svchost.exe
    2005-09-07 13:08:40 808 32c Misc = Module: C:\WINNT\system32\wuaueng.dll
    2005-09-07 13:08:40 808 32c Service *************
    2005-09-07 13:08:40 808 32c Service ** START ** Service: Service startup
    2005-09-07 13:08:40 808 32c Service *********
    2005-09-07 13:08:40 808 32c Agent * WU client version 5.8.0.2469
    2005-09-07 13:08:40 808 32c Agent * WARNING: Failed to obtain SusClientId
    2005-09-07 13:08:40 808 32c Agent * Base directory:
    C:\WINNT\SoftwareDistribution
    2005-09-07 13:08:40 808 32c Agent * Access type: No proxy
    2005-09-07 13:08:40 808 32c Agent * Network state: Connected
    2005-09-07 13:08:40 808 32c Report *********** Report: Initializing static
    reporting data ***********
    2005-09-07 13:08:40 808 32c Report * OS Version = 5.0.2195.4.0.65536
    2005-09-07 13:08:44 808 32c Report * Computer Brand = Compaq
    2005-09-07 13:08:44 808 32c Report * Computer Model = Deskpro EP/SB
    Series
    2005-09-07 13:08:44 808 32c Report * Bios Revision = 686T2
    2005-09-07 13:08:44 808 32c Report * Bios Name = Default System BIOS
    2005-09-07 13:08:44 808 32c Report * Bios Release Date =
    1998-07-24T00:00:00
    2005-09-07 13:08:44 808 32c Report * Locale ID = 1037
    2005-09-07 13:08:45 808 32c Service * Service restarted after self update
    2005-09-07 13:08:45 808 32c Service WARNING: Failed to read back selfupdate
    handle from environment variable with error 0x800700cb
    2005-09-07 13:08:50 808 11c Report REPORT EVENT:
    {5EF6469B-3108-49E8-B2DA-983FDD9AFD63} 2005-09-07 13:08:40+0300 1 183 101
    {F6E951E0-D3BC-448B-B74E-B793CAD18135} 0 0 SelfUpdate Success Content
    Install Installation Successful: Windows successfully installed the
    following update: Automatic Updates
    2005-09-07 13:08:54 808 11c DtaStor Default service for AU is
    {00000000-0000-0000-0000-000000000000}
    2005-09-07 13:08:54 808 11c DtaStor Default service for AU is
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-09-07 13:09:25 808 32c Agent *********** Agent: Initializing Windows
    Update Agent ***********
    2005-09-07 13:09:25 808 32c Agent *********** Agent: Initializing global
    settings cache ***********
    2005-09-07 13:09:25 808 32c Agent * WSUS server: http://wsus
    2005-09-07 13:09:25 808 32c Agent * WSUS status server: http://wsus
    2005-09-07 13:09:25 808 32c Agent * Target group: (Unassigned Computers)
    2005-09-07 13:09:25 808 32c Agent * Windows Update access disabled: No
    2005-09-07 13:09:25 808 32c DnldMgr Download manager restoring 0 downloads
    2005-09-07 13:09:25 808 32c AU ########### AU: Initializing Automatic
    Updates ###########
    2005-09-07 13:09:25 808 32c AU AU setting next detection timeout to
    2005-09-07 10:09:25
    2005-09-07 13:09:25 808 32c AU # WSUS server: http://wsus
    2005-09-07 13:09:25 808 32c AU # Detection frequency: 22
    2005-09-07 13:09:25 808 32c AU # Approval type: Scheduled (Policy)
    2005-09-07 13:09:25 808 32c AU # Scheduled install day/time: Every day at
    12:00
    2005-09-07 13:09:25 808 32c AU # Auto-install minor updates: Yes (User
    preference)
    2005-09-07 13:09:25 808 32c AU #############
    2005-09-07 13:09:25 808 32c AU ## START ## AU: Search for updates
    2005-09-07 13:09:25 808 32c AU #########
    2005-09-07 13:09:25 808 11c Agent *************
    2005-09-07 13:09:25 808 11c Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 13:09:25 808 11c Agent *********
    2005-09-07 13:09:25 808 32c AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {E1385D3B-6FA8-4ECB-9114-CAF82F385483}]
    2005-09-07 13:09:39 808 11c Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-09-07 13:09:39 808 11c Setup * Inf file:
    C:\WINNT\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuweb.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup * IsUpdateRequired = No
    2005-09-07 13:09:39 808 11c PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2005-09-07 13:09:39 808 11c PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 13:09:40 808 11c PT Initializing simple targeting cookie,
    clientId = fc28344f-f3dd-4695-8910-9a1a5d39f627, target group = , DNS name =
    chlore3.deshtami.icl-ips.com
    2005-09-07 13:09:40 808 11c PT Server URL =
    http://wsus/SimpleAuthWebService/SimpleAuth.asmx
    2005-09-07 13:11:24 808 11c PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2005-09-07 13:11:24 808 11c PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 13:11:26 808 11c Agent * WARNING: Exit code = 0x8024000E
    2005-09-07 13:11:26 808 11c Agent *********
    2005-09-07 13:11:26 808 11c Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 13:11:26 808 11c Agent *************
    2005-09-07 13:11:26 808 11c Agent WARNING: WU client failed Searching for
    update with error 0x8024000e
    2005-09-07 13:11:26 808 254 AU >>## RESUMED ## AU: Search for updates
    [CallId = {E1385D3B-6FA8-4ECB-9114-CAF82F385483}]
    2005-09-07 13:11:26 808 254 AU # WARNING: Search callback failed, result
    = 0x8024000E
    2005-09-07 13:11:26 808 254 AU #########
    2005-09-07 13:11:26 808 254 AU ## END ## AU: Search for updates [CallId
    = {E1385D3B-6FA8-4ECB-9114-CAF82F385483}]
    2005-09-07 13:11:26 808 254 AU #############
    2005-09-07 13:11:26 808 254 AU AU setting next detection timeout to
    2005-09-07 15:11:26
    2005-09-07 13:11:31 808 254 Report REPORT EVENT:
    {337A4266-A769-444D-B99B-B2E9B87D4C28} 2005-09-07 13:11:26+0300 1 148 101
    {00000000-0000-0000-0000-000000000000} 0 8024000e AutomaticUpdates Failure
    Software Synchronization Error: Agent failed detecting with reason:
    0x8024000e
    2005-09-07 13:20:00 808 254 Report Uploading 2 events using cached cookie,
    reporting URL = http://wsus/ReportingWebService/ReportingWebService.asmx
    2005-09-07 13:20:00 808 254 Report Reporter successfully uploaded 2 events.
    2005-09-07 18:11:27 808 32c AU #############
    2005-09-07 18:11:27 808 32c AU ## START ## AU: Search for updates
    2005-09-07 18:11:27 808 32c AU #########
    2005-09-07 18:11:27 808 32c AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {240A7D83-0993-43A8-9BDE-8268446EC54C}]
    2005-09-07 18:11:27 808 454 Agent *************
    2005-09-07 18:11:27 808 454 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 18:11:27 808 454 Agent *********
    2005-09-07 18:11:42 808 454 Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-09-07 18:11:42 808 454 Setup * Inf file:
    C:\WINNT\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuweb.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup * IsUpdateRequired = No
    2005-09-07 18:11:46 808 454 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2005-09-07 18:11:46 808 454 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 18:11:49 808 454 PT Initializing simple targeting cookie,
    clientId = fc28344f-f3dd-4695-8910-9a1a5d39f627, target group = , DNS name =
    chlore3.deshtami.icl-ips.com
    2005-09-07 18:11:49 808 454 PT Server URL =
    http://wsus/SimpleAuthWebService/SimpleAuth.asmx
    2005-09-07 18:12:17 808 454 PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2005-09-07 18:12:17 808 454 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 18:12:18 808 454 Agent * WARNING: Exit code = 0x8024000E
    2005-09-07 18:12:18 808 454 Agent *********
    2005-09-07 18:12:18 808 454 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 18:12:18 808 454 Agent *************
    2005-09-07 18:12:18 808 454 Agent WARNING: WU client failed Searching for
    update with error 0x8024000e
    2005-09-07 18:12:18 808 454 AU >>## RESUMED ## AU: Search for updates
    [CallId = {240A7D83-0993-43A8-9BDE-8268446EC54C}]
    2005-09-07 18:12:18 808 454 AU # WARNING: Search callback failed, result
    = 0x8024000E
    2005-09-07 18:12:18 808 454 AU #########
    2005-09-07 18:12:18 808 454 AU ## END ## AU: Search for updates [CallId
    = {240A7D83-0993-43A8-9BDE-8268446EC54C}]
    2005-09-07 18:12:18 808 454 AU #############
    2005-09-07 18:12:18 808 454 AU AU setting next detection timeout to
    2005-09-07 20:12:18
    2005-09-07 18:12:23 808 454 Report REPORT EVENT:
    {EA1F68E5-E09A-4C6C-B205-916EA53AAE5F} 2005-09-07 18:12:18+0300 1 148 101
    {00000000-0000-0000-0000-000000000000} 0 8024000e AutomaticUpdates Failure
    Software Synchronization Error: Agent failed detecting with reason:
    0x8024000e
    2005-09-07 18:23:30 808 454 Report Uploading 1 events using cached cookie,
    reporting URL = http://wsus/ReportingWebService/ReportingWebService.asmx
    2005-09-07 18:23:30 808 454 Report Reporter successfully uploaded 1 events.
     
    Raanan Sokolov, Oct 28, 2005
    #1
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