wsus client not reporting

Discussion in 'Update Services' started by Raanan Sokolov, Oct 28, 2005.

  1. Helo

    I have moved all my sus clients to the wsus. All the clients are shown in
    the wsus console but some of them with status: client not reporting yet.
    In the WindowsUpdate.log i see that after the workstation was moved: Success
    Content Install Installation Successful: Windows successfully installed the
    following update: Automatic Updates
    and the next time the client tries to update i get error: AutomaticUpdates
    Failure Software Synchronization Error: Agent failed detecting with reason:
    0x8024000e

    Here is part of the log:

    2005-09-07 13:08:40 808 32c Misc =========== Logging initialized (build:
    5.8.0.2469, tz: +0300) ===========
    2005-09-07 13:08:40 808 32c Misc = Process: C:\WINNT\system32\svchost.exe
    2005-09-07 13:08:40 808 32c Misc = Module: C:\WINNT\system32\wuaueng.dll
    2005-09-07 13:08:40 808 32c Service *************
    2005-09-07 13:08:40 808 32c Service ** START ** Service: Service startup
    2005-09-07 13:08:40 808 32c Service *********
    2005-09-07 13:08:40 808 32c Agent * WU client version 5.8.0.2469
    2005-09-07 13:08:40 808 32c Agent * WARNING: Failed to obtain SusClientId
    2005-09-07 13:08:40 808 32c Agent * Base directory:
    C:\WINNT\SoftwareDistribution
    2005-09-07 13:08:40 808 32c Agent * Access type: No proxy
    2005-09-07 13:08:40 808 32c Agent * Network state: Connected
    2005-09-07 13:08:40 808 32c Report *********** Report: Initializing static
    reporting data ***********
    2005-09-07 13:08:40 808 32c Report * OS Version = 5.0.2195.4.0.65536
    2005-09-07 13:08:44 808 32c Report * Computer Brand = Compaq
    2005-09-07 13:08:44 808 32c Report * Computer Model = Deskpro EP/SB
    Series
    2005-09-07 13:08:44 808 32c Report * Bios Revision = 686T2
    2005-09-07 13:08:44 808 32c Report * Bios Name = Default System BIOS
    2005-09-07 13:08:44 808 32c Report * Bios Release Date =
    1998-07-24T00:00:00
    2005-09-07 13:08:44 808 32c Report * Locale ID = 1037
    2005-09-07 13:08:45 808 32c Service * Service restarted after self update
    2005-09-07 13:08:45 808 32c Service WARNING: Failed to read back selfupdate
    handle from environment variable with error 0x800700cb
    2005-09-07 13:08:50 808 11c Report REPORT EVENT:
    {5EF6469B-3108-49E8-B2DA-983FDD9AFD63} 2005-09-07 13:08:40+0300 1 183 101
    {F6E951E0-D3BC-448B-B74E-B793CAD18135} 0 0 SelfUpdate Success Content
    Install Installation Successful: Windows successfully installed the
    following update: Automatic Updates
    2005-09-07 13:08:54 808 11c DtaStor Default service for AU is
    {00000000-0000-0000-0000-000000000000}
    2005-09-07 13:08:54 808 11c DtaStor Default service for AU is
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-09-07 13:09:25 808 32c Agent *********** Agent: Initializing Windows
    Update Agent ***********
    2005-09-07 13:09:25 808 32c Agent *********** Agent: Initializing global
    settings cache ***********
    2005-09-07 13:09:25 808 32c Agent * WSUS server: http://wsus
    2005-09-07 13:09:25 808 32c Agent * WSUS status server: http://wsus
    2005-09-07 13:09:25 808 32c Agent * Target group: (Unassigned Computers)
    2005-09-07 13:09:25 808 32c Agent * Windows Update access disabled: No
    2005-09-07 13:09:25 808 32c DnldMgr Download manager restoring 0 downloads
    2005-09-07 13:09:25 808 32c AU ########### AU: Initializing Automatic
    Updates ###########
    2005-09-07 13:09:25 808 32c AU AU setting next detection timeout to
    2005-09-07 10:09:25
    2005-09-07 13:09:25 808 32c AU # WSUS server: http://wsus
    2005-09-07 13:09:25 808 32c AU # Detection frequency: 22
    2005-09-07 13:09:25 808 32c AU # Approval type: Scheduled (Policy)
    2005-09-07 13:09:25 808 32c AU # Scheduled install day/time: Every day at
    12:00
    2005-09-07 13:09:25 808 32c AU # Auto-install minor updates: Yes (User
    preference)
    2005-09-07 13:09:25 808 32c AU #############
    2005-09-07 13:09:25 808 32c AU ## START ## AU: Search for updates
    2005-09-07 13:09:25 808 32c AU #########
    2005-09-07 13:09:25 808 11c Agent *************
    2005-09-07 13:09:25 808 11c Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 13:09:25 808 11c Agent *********
    2005-09-07 13:09:25 808 32c AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {E1385D3B-6FA8-4ECB-9114-CAF82F385483}]
    2005-09-07 13:09:39 808 11c Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-09-07 13:09:39 808 11c Setup * Inf file:
    C:\WINNT\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup Update NOT required for
    C:\WINNT\system32\wuweb.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 13:09:39 808 11c Setup * IsUpdateRequired = No
    2005-09-07 13:09:39 808 11c PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2005-09-07 13:09:39 808 11c PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 13:09:40 808 11c PT Initializing simple targeting cookie,
    clientId = fc28344f-f3dd-4695-8910-9a1a5d39f627, target group = , DNS name =
    chlore3.deshtami.icl-ips.com
    2005-09-07 13:09:40 808 11c PT Server URL =
    http://wsus/SimpleAuthWebService/SimpleAuth.asmx
    2005-09-07 13:11:24 808 11c PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2005-09-07 13:11:24 808 11c PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 13:11:26 808 11c Agent * WARNING: Exit code = 0x8024000E
    2005-09-07 13:11:26 808 11c Agent *********
    2005-09-07 13:11:26 808 11c Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 13:11:26 808 11c Agent *************
    2005-09-07 13:11:26 808 11c Agent WARNING: WU client failed Searching for
    update with error 0x8024000e
    2005-09-07 13:11:26 808 254 AU >>## RESUMED ## AU: Search for updates
    [CallId = {E1385D3B-6FA8-4ECB-9114-CAF82F385483}]
    2005-09-07 13:11:26 808 254 AU # WARNING: Search callback failed, result
    = 0x8024000E
    2005-09-07 13:11:26 808 254 AU #########
    2005-09-07 13:11:26 808 254 AU ## END ## AU: Search for updates [CallId
    = {E1385D3B-6FA8-4ECB-9114-CAF82F385483}]
    2005-09-07 13:11:26 808 254 AU #############
    2005-09-07 13:11:26 808 254 AU AU setting next detection timeout to
    2005-09-07 15:11:26
    2005-09-07 13:11:31 808 254 Report REPORT EVENT:
    {337A4266-A769-444D-B99B-B2E9B87D4C28} 2005-09-07 13:11:26+0300 1 148 101
    {00000000-0000-0000-0000-000000000000} 0 8024000e AutomaticUpdates Failure
    Software Synchronization Error: Agent failed detecting with reason:
    0x8024000e
    2005-09-07 13:20:00 808 254 Report Uploading 2 events using cached cookie,
    reporting URL = http://wsus/ReportingWebService/ReportingWebService.asmx
    2005-09-07 13:20:00 808 254 Report Reporter successfully uploaded 2 events.
    2005-09-07 18:11:27 808 32c AU #############
    2005-09-07 18:11:27 808 32c AU ## START ## AU: Search for updates
    2005-09-07 18:11:27 808 32c AU #########
    2005-09-07 18:11:27 808 32c AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {240A7D83-0993-43A8-9BDE-8268446EC54C}]
    2005-09-07 18:11:27 808 454 Agent *************
    2005-09-07 18:11:27 808 454 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 18:11:27 808 454 Agent *********
    2005-09-07 18:11:42 808 454 Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-09-07 18:11:42 808 454 Setup * Inf file:
    C:\WINNT\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup Update NOT required for
    C:\WINNT\system32\wuweb.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-09-07 18:11:42 808 454 Setup * IsUpdateRequired = No
    2005-09-07 18:11:46 808 454 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2005-09-07 18:11:46 808 454 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 18:11:49 808 454 PT Initializing simple targeting cookie,
    clientId = fc28344f-f3dd-4695-8910-9a1a5d39f627, target group = , DNS name =
    chlore3.deshtami.icl-ips.com
    2005-09-07 18:11:49 808 454 PT Server URL =
    http://wsus/SimpleAuthWebService/SimpleAuth.asmx
    2005-09-07 18:12:17 808 454 PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2005-09-07 18:12:17 808 454 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://wsus/ClientWebService/client.asmx
    2005-09-07 18:12:18 808 454 Agent * WARNING: Exit code = 0x8024000E
    2005-09-07 18:12:18 808 454 Agent *********
    2005-09-07 18:12:18 808 454 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2005-09-07 18:12:18 808 454 Agent *************
    2005-09-07 18:12:18 808 454 Agent WARNING: WU client failed Searching for
    update with error 0x8024000e
    2005-09-07 18:12:18 808 454 AU >>## RESUMED ## AU: Search for updates
    [CallId = {240A7D83-0993-43A8-9BDE-8268446EC54C}]
    2005-09-07 18:12:18 808 454 AU # WARNING: Search callback failed, result
    = 0x8024000E
    2005-09-07 18:12:18 808 454 AU #########
    2005-09-07 18:12:18 808 454 AU ## END ## AU: Search for updates [CallId
    = {240A7D83-0993-43A8-9BDE-8268446EC54C}]
    2005-09-07 18:12:18 808 454 AU #############
    2005-09-07 18:12:18 808 454 AU AU setting next detection timeout to
    2005-09-07 20:12:18
    2005-09-07 18:12:23 808 454 Report REPORT EVENT:
    {EA1F68E5-E09A-4C6C-B205-916EA53AAE5F} 2005-09-07 18:12:18+0300 1 148 101
    {00000000-0000-0000-0000-000000000000} 0 8024000e AutomaticUpdates Failure
    Software Synchronization Error: Agent failed detecting with reason:
    0x8024000e
    2005-09-07 18:23:30 808 454 Report Uploading 1 events using cached cookie,
    reporting URL = http://wsus/ReportingWebService/ReportingWebService.asmx
    2005-09-07 18:23:30 808 454 Report Reporter successfully uploaded 1 events.
     
    Raanan Sokolov, Oct 28, 2005
    #1
    1. Advertisements

  2. I've not seen the 0x8024000e error before. It is:
    WU_E_XML_INVALID
    The SUS agent is attempting to parse an update's XML blob and has encountered
    data that is invalid

    It's suggesting that something in the metadata coming from the WSUS server is
    corrupted. If this is only happening to "some" systems, then that suggests
    that it might be an older update that's not yet been applied to all of the
    computers, rather than a new one which would be detected at every computer.

    I would suggest moving /one/ of these failing systems into a test group, and
    unapproving all updates and then approving them one at time. Also, be aware of
    the WI v3.1 and BITS 2.0 updates, which are WSUS-required. It could also be
    one of these if they're not yet installed.


     
    Lawrence Garvin [MVP], Oct 28, 2005
    #2
    1. Advertisements

  3. Raanan Sokolov

    Rodney Guest

    I also am seeing this as I test WSUS. It is strange because some PCs report
    just fine, and others get this error. I have confirmed that it is not an
    issue with ghosting images. I have also tried installing msxml3 with the
    latest Service pack, and registering msxml3.dll again. None of these give
    any results. Here is a bit of my log:

    2005-10-28 16:44:09 1760 6f8 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2005-10-28 16:44:09 1760 6f8 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://jbhap27a.jbhunt.com/ClientWebService/client.asmx
    2005-10-28 16:44:35 1760 6f8 PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2005-10-28 16:44:35 1760 6f8 PT + ServiceId =
    {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://jbhap27a.jbhunt.com/ClientWebService/client.asmx
    2005-10-28 16:44:35 1760 6f8 Agent * Added update
    {E5077BE1-DA82-4C15-82D1-E4E8FF0A1264}.12 to search result
    2005-10-28 16:44:35 1760 6f8 Agent * Found 1 updates and 7 categories in
    search
    2005-10-28 16:44:35 1760 6f8 Report WARNING: CEventNamespaceDefinition::Init
    failed = 8024f002.
    2005-10-28 16:44:35 1760 6f8 Report WARNING: InitReportingComponents failed:
    8024f002
    2005-10-28 16:44:35 1760 6f8 Report WARNING: CEventNamespaceDefinition::Init
    failed = 8024f002.
    2005-10-28 16:44:35 1760 6f8 Report WARNING: InitReportingComponents failed:
    8024f002

     
    Rodney, Oct 28, 2005
    #3
  4. I managed to fix it. the only thing that fixed it was to update the computer
    directly from the windows update web site and restart the machine.


     
    Raanan Sokolov, Oct 29, 2005
    #4
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.