WSUS client trying to contact Windows Update...

Discussion in 'Update Services' started by Nick Payne, Dec 1, 2005.

  1. Nick Payne

    Nick Payne Guest

    We have a Win2003 SP1 terminal server on which WindowsUpdate.log shows
    unsuccessful attempts to contact the Windows Update web site. The server gets
    its Update settings through Group Policy, and other servers in the same OU
    get and can install updates without any problem, but not this one. When I run
    RSOP it shows that the correct settings are on the server, and when I run
    ClientDiag it shows:

    =============================================
    Checking Machine State
    Checking for admin rights to run tool . . . . . . . . . PASS
    Automatic Updates Service is running. . . . . . . . . . PASS
    Background Intelligent Transfer Service is not running. PASS
    Wuaueng.dll version 5.8.0.2469. . . . . . . . . . . . . PASS
    This version is WSUS 2.0

    Checking AU Settings
    AU Option is 3 : Notify Prior to Install. . . . . . . . PASS
    Option is from Policy settings

    Checking Proxy Configuration
    Checking for winhttp local machine Proxy settings . . . PASS
    Winhttp local machine access type
    <Direct Connection>
    Winhttp local machine Proxy. . . . . . . . . . NONE
    Winhttp local machine ProxyBypass. . . . . . . NONE
    Checking User IE Proxy settings . . . . . . . . . . . . PASS
    User IE Proxy
    http://10.100.1.11:8080
    User IE ProxyByPass

    apswb02.aps.gov.au;10.101.0.1;150.151.3.1;127.0.0.1;*.psnet.loca
    l;act1.na.afp.gov.au;sim.na.afp.gov.au;awms2.afp.le;<local>
    User IE AutoConfig URL Proxy . . . . . . . . . NONE
    User IE AutoDetect
    AutoDetect not in use

    Checking Connection to WSUS/SUS Server
    WUServer = http://psdc2.psnet.local
    WUStatusServer = http://psdc2.psnet.local
    UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
    Connection to server. . . . . . . . . . . . . . . . . . PASS
    SelfUpdate folder is present. . . . . . . . . . . . . . PASS
    ============================================

    Which all appears to be correct. However, WindowsUpdate.log contains lots of
    entries similar to the following:

    2005-12-01 10:53:36 1196 eac Misc WARNING: SendRequest failed with hr =
    80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
    used : <>
    2005-12-01 10:53:36 1196 eac Misc WARNING: WinHttp: SendRequestUsingProxy
    failed for
    <http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
    0x80072efd
    2005-12-01 10:53:36 1196 eac Misc WARNING: WinHttp:
    SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
    2005-12-01 10:53:36 1196 eac Misc WARNING: WinHttp:
    SendRequestToServerForFileInformation failed with 0x80072efd
    2005-12-01 10:53:36 1196 eac Misc WARNING: WinHttp: ShouldFileBeDownloaded
    failed with 0x80072efd
    2005-12-01 10:54:39 1196 eac Misc WARNING: Send failed with hr = 80072efd.

    and we cannot get updates to install on the server. Any suggestions on why
    this should be happening?

    Nick Payne
     
    Nick Payne, Dec 1, 2005
    #1
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  2. Nick Payne

    Nick Payne Guest

    I should have made it clear in my previous post that Group Policy points the
    clients to a local WSUS server for their updates, and that running RSOP (and
    ClientDiag) both show that this is correctly set on the client server.

    Nick
     
    Nick Payne, Dec 1, 2005
    #2
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  3. The problem here is that you have a proxy server... but the cleint is not
    configured correctly to use it.

    Assuming that the proxy server settings for IE are correct...
    Then you can clone those to WinHTTP (which is what the WUA client uses to talk
    to a WSUS server) using the command 'proxycfg -u'.
     
    Lawrence Garvin [MVP], Dec 3, 2005
    #3
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