WU of KB973514 fails with error code 0x80070641 or 1601 decimal

Discussion in 'Windows Update' started by jsobry, Sep 16, 2009.

  1. jsobry

    jsobry Guest

    Windows XP SP3 with automatic update. MS Office 2007 Version 12 Build 6504 .
    During the last automatic updateon my PC 7 updates completed with success
    and 2 failed.
    MSO Outlook update KB973514 (junk email filter) and Silverlight update
    KB974331.
    To keep things simple I uninstalled Silverlight to obviate the need for
    update KB974331.
    I could then concentrate on the Outlook update. Some extracts from Event
    Viewer and C:\WINDOWS\SoftwareDistribution\ReportingEvents.log files
    documenting the error follow:
    ********************************************************
    EVENTVIEWER(SYSTEM):
    Event Type: Error
    Event Source: Windows Update Agent
    Event Category: Installation
    Event ID: 20
    Date: 16/09/2009
    Time: 3:01:25 AM
    User: N/A
    Computer: YOUR-4DACD0EA75
    Description:
    Installation Failure: Windows failed to install the following update with
    error 0x80070641: Update for Microsoft Office Outlook 2007 Junk Email Filter
    (KB973514).

    Data:
    0000: 57 69 6e 33 32 48 52 65 Win32HRe
    0008: 73 75 6c 74 3d 30 78 38 sult=0x8
    0010: 30 30 37 30 36 34 31 20 0070641
    0018: 55 70 64 61 74 65 49 44 UpdateID
    0020: 3d 7b 41 39 42 37 36 32 ={A9B762
    0028: 33 44 2d 38 37 35 36 2d 3D-8756-
    0030: 34 43 42 30 2d 42 35 34 4CB0-B54
    0038: 35 2d 42 43 36 41 46 31 5-BC6AF1
    0040: 31 44 41 39 42 42 7d 20 1DA9BB}
    0048: 52 65 76 69 73 69 6f 6e Revision
    0050: 4e 75 6d 62 65 72 3d 31 Number=1
    0058: 30 31 20 00 01 .

    *********************************************************
    EVENTVIEWER(APPLICATION)
    Event Type: Warning
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1015
    Date: 16/09/2009
    Time: 3:00:22 AM
    User: NT AUTHORITY\SYSTEM
    Computer: YOUR-4DACD0EA75
    Description:
    The description for Event ID ( 1015 ) in Source ( MsiInstaller ) cannot be
    found. The local computer may not have the necessary registry information or
    message DLL files to display messages from a remote computer. You may be able
    to use the /AUXSOURCE= flag to retrieve this description; see Help and
    Support for details. The following information is part of the event:
    0x80040154, (NULL), (NULL), (NULL), (NULL), , .

    **********************************************************
    ReportingEvents.log:
    {2559B55C-8A68-4EDE-908E-B84AA62ABE11} 2009-09-16
    03:00:22:156-0600 1 195 101 {A9B7623D-8756-4CB0-B545-BC6AF11DA9BB} 101 80070641
    AutomaticUpdates Failure Content Install Installation Failure: Windows
    failed to install the following update with error 0x80070641: Update for
    Microsoft Office Outlook 2007 Junk Email Filter (KB973514).
    ***********************************************************

    I have since installed an IE8 update KB973874 and a WINDOWS DEFENDER update
    KB915597 successfully. This tends to show that the basic update mechanism is
    working. The only question remains why do some updates fail ?
    I have followed the many suggestions that I have read here and on other
    websites without success.
    I have found that the installer service stops after the failure has happened
    but this may be normal.
    I have manually downloaded update KB973514 and tried to install without
    success and with the same failure.
    I have not been able to find the file that automatic update loaded
    (supposedly).
    Serendipitously, while looking for the apdate I found the following in
    Windows Prefetch directory and wonder why and if it should be there.
    OFFICE2007-KB973514-FULLFILE-2FB2A5B5.pf.
    Any NEW suggestions leading to the resolution of this problem will be
    appreciated.
     
    jsobry, Sep 16, 2009
    #1
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  2. jsobry

    MowGreen Guest

    The issue appears to be related to missing installation source files or
    a Permissions issue in reading them.

    Troubleshooting a Windows Installer Issue
    http://blogs.technet.com/askperf/archive/2007/07/13/troubleshooting-a-windows-installer-issue.aspx

    Suggest you read the above blog post and enable Windows Installer
    Logging as that will create a verbose log which should show specifically
    where the update is failing to install.
    It wouldn't hurt to re-register Windows Installer prior to enabling WI
    logging as that will eliminate a Windows Installer issue. Although this
    is not the most likely cause of the updates failure to install, it's
    best to rule it out.

    How to Enable Windows Installer Logging in Windows XP
    http://support.microsoft.com/kb/314852


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *not* have *non-security content* prechecked"
     
    MowGreen, Sep 16, 2009
    #2
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  3. jsobry

    jsobry Guest

    Microsoft support suggested and I did download MSIexec.exe 4.5 and installed
    it once again (done this before) and the Junk email filter installed
    properly.

    I do not understand how this can happen but who knows ???

    In any case that fixed it ....
     
    jsobry, Sep 23, 2009
    #3
  4. jsobry

    Pieth Guest

    Hi jsobry, would you mind posting the link where you downloaded
    MSIexec.exec 4.5 from?. I am having similar problems would like to try
    reloading MSI

    Many thanks
    Piet
     
    Pieth, Nov 18, 2009
    #4
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