Xerox DC 400/350/250 PCL 6 Printer offline

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by merf, Jul 18, 2008.

  1. merf

    merf Guest

    Hello im having problems on our printer Xerox DC 400/350/250 PCL 6 it
    always have a status of "offline" on two laptops having an OS of Vista,
    the printer is on Static IP setup. but in most of the computers here
    having OS XP there is no problem only on the two notebooks running on
    vista. we have a server "server 2003".

    Please advise.
     
    merf, Jul 18, 2008
    #1
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  2. So the laptaps are connected to a Server 2003 machine sharing the Xerox
    printer correct?

    Can the laptops ping the Server 2003 machine when the printers go offline?



    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Jul 21, 2008
    #2
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  3. merf

    merf Guest

    Hi alan,

    yes, the laptops are connected to the server 2003 but when i started t
    check the printer it has its own IP address, i dont know what it mean
    but i think the printer can stand on its own. i suspect it might be th
    driver? its not compatible with vista? the printer is already old and
    cant find the updated driver on the xerox site.

    Regards!


     
    merf, Jul 22, 2008
    #3
  4. that's possible. Xerox has some software that will actually hit the printer
    before sending a job to the printer shared on the server.

    Normally MS disables this feature on the Printer Properties Configuration.
    Bi-Directional Setup. If you can disable this on the print server, the
    client won't attempt to communicate to with the printer.


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
    Alan Morris [MSFT], Jul 23, 2008
    #4
  5. merf

    merf Guest

    ok thanks alan! i will let you know if there would be still a problem
    after that...dont you think it will affect the other pc who wants to
    print also on the printer? i mean after i disable it and the vista
    laptops can print how about other computers who has XP will they have
    problems?

     
    merf, Jul 23, 2008
    #5
  6. I doubt it. If the notebooks are running a wireless network this could be
    the issue with connectivity.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
    Alan Morris [MSFT], Jul 23, 2008
    #6
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