XP 64 and USB 2.0 Hard Disks

When I plug in my USB 2.0 Hard Disk into my XP 64 computer, the computer
detects the hardware, then BSOD. After researching the error code from the
BSOD, I found a Microsoft article that describes the error exactly, except it
is in reference to XP 32-bit. This was an issue on XP 32-bit, SP2 corrected
the issue, but apparently a similar fix has not yet been implemented into XP
64-bit. Here is the article: http://support.microsoft.com/?kbid=331988

When can we expect a fix for this issue?

Notes: the USB 2.0 Hard Disk works on the same exact hardware as mentioned
above with XP 32-bit installed and I verified the same issue occurs on 2
other XP 64-bit systems as well.

 

The article suggests that this is independent of controller model but most
of us probably have multiple devices without experiencing this. I've heard
of cases where the controller firmware needed an update to cure this type of
problem. Perhaps you should prowl the manufactures web site to see if there
is a firmware update for your device.

 

I have a USB 2.0 hard drive that I use with x64 for my backup files and
I have absolutely no problems with it.

 

Mine works too, both with the USB 2.0 and 1394 connections.

 

Same here, no problem at all with my USB 2.0 external HDD. I guess your
enclosure itself has a problem, the issue is not whether you run x64 or not.

 

I have checked on a firmware update, and was told by MassCool's tech support
to not expect it anytime soon. One other thing I didn't write before, my
various USB 2.0 flash memory sticks all work fine on x64.

I'm a little confused by this statement though: "I guess your
enclosure itself has a problem, the issue is not whether you run x64 or not."

If x64 isn't the issue, then why does the same USB 2.0 HDD work on the same
computer running XP 32-bit? I think that in itself proves it's an OS issue
with this hardware, not the hardware itself, because out of the many Linux
distros and XP 32-bit that I have run on my computer, x64 is the only one to
have any problems with this USB 2.0 HDD.

Thanks for the suggestions everyone, I guess I'm outta luck.

 

The fact that you have an issue in one OS an not another doesn't prove
anything.

 

one more idea and it may be a long shot. Unplug all (or as many as you can)
of your USB devices and Uninstall your USB controllers through Device
Manager. Reboot and let the OS re-detect and re-install the drivers. This
should only be required IF X64 didn't detect that your controllers were USB2
and you installed motherboard resource drivers that didn't re-detect the USB
hardware. This was a problem back with W2K and really shouldn't still apply
but I'd try it before giving up or swapping the drive into a different
external case.

 

I have multiple external hard drive enclosures. Buslink and Coolmax have no
problems. A BYTECC with a cooling fan gets a BSOD with a hard drive but not
with a DVD burner. I also have a Plumax that looks identical to the BYTECC
but works fine with a hard drive and has a cooling fan. I haven't been able
to find another Plumax in over a year, but I don't need anymore enclosures
at this time.