XP 64bit usb drivers don't load

None of the usb drivers will load.
The operating system is Windows XP professional 64 bit service pack 2
Usb controllers are
Intel 82801G(ICH7 Family)USB Unviersal Host Controller - 27C8
Intel 82801G(ICH7 Family)USB Unviersal Host Controller - 27C9
Intel 82801G(ICH7 Family)USB Unviersal Host Controller - 27CA
Intel 82801G(ICH7 Family)USB Unviersal Host Controller - 27CB
Intel 82801G(ICH7 Family)USB2 Enhanced Host Controller - 27CC
The error code is 39 Windows cannot load the device driver for this hardware
the driver may be corrupted or missing

Things I have tried already
I have uninstalled all drivers and then installed all drivers - still get
the same problem
I have tried reinstalling service pack 2 - still same problem
I have tried to install a microsoft hotfix - this tells me the service pack
I have already installed overrides the hot fix

Has any one else had this problem before? If so please help by prividing
details of the cure

 

Is it the 64bit SP2?

Because there is an XP SP2 that is 32bit!!!


Tony. . .

 

Yes it's definitely sp2 for XP 64bit
--
PJB

 

Peter,
This is usually related to the INFCACHE.1 file corruption located in
C:\windows\inf
The usual solution (make a full backup first) is to delete that file and
restart.
If you google for "infcache.1" and "corrupted" your will find many examples.
Carlos

 

Carlos,
Thanks for the suggestion, but that didn't work either

 

This is a shot in darkness since some USB devices reportedly has a bad
influence on XP x64. I may be wrong, but some card-readers and/or
fingerprint readers has been said to give a head-ache - remove anything USB
you don't need for booting into your system, then uninstall any USB devices
that you don't need for the same reason, then re-boot and let the system
reconfigure itself. If that has your system back to a standard set-up, you
can start putting things back and see which was the culprit. If there was
one.

Last thing to try then (I know Carlos likes this one) is to look for updates
for your BIOS.


Tony. . .

 

Yeah, been doing that with the two PC's at home last weekend.
My desktop boasts a BIOS dated July 31st, 2009 during boot!
Well, coming back to the OP issue.
There was a Microsoft Knowledge Base article related to this issue:
http://support.microsoft.com/kb/940199/en-us
but it has misteriously disappeared.
I know the workaround was to delete de corrupted infache.1 file and that
also Darrell Gorter had made some comments about it in this NG.
A search of older posts might reveal the solution.
Carlos

 

That is a nice date, to be sure. Few PC's goes over the counter with a BIOS
less than a year old, and a lot can happen in that time. Mine isn't new any
longer but that is true for the machine also, and I check - nothing much
happens any more now, not unless I upgrade to a Phenom.

As we have seen, a flash to that chip can correct many a good old mystery!

Well, the INFCache business must have passed while I was in LimboSpace - you
know, that place where there is no Internet. Doesn't ring a bell here. As
long as they have Darrell around, though, I wonder if they might not as well
get rid of all the KB's in one fell swoop?


Tony. . .

 

Have you downloaded the INF Update Utility from Intel for your chip?

http://downloadcenter.intel.com/fil...al+x64+Edition*&lang=eng&strOSs=109&submit=Go!

2.
INF Update Utility - Primarily for Intel® 4, 3, 900 Series Chipsets (2455KB)
9.0.0.1008 6/2/2008 Download
This utility installs INF files that inform the operating system how to
properly configure the chipset for specific functionality such as USB
and AGP.


Read Me (txt) Release Notes (htm)


OS:Windows 2000*, Windows Server 2003 Enterprise x64 Edition*, Windows
Server 2003 Standard Edition*, Windows Server 2003 Standard x64
Edition*, Windows Server 2003*, Windows Server 2008*, Windows Vista 32*,
Windows Vista 64*, Windows Vista*, Windows XP Home Edition*, Windows XP
Media Center Edition*, Windows XP Professional x64 Edition*, Windows XP
Professional*

 

Tony,
For one thing that "error code 39" has many different root causes and
solutions.
I just pointed out the one that is at the top of my list.
A little of googling proves what I am saying. CD/DVD, floppy, etc. issues
with the same error code and different workarounds.
The one suggested by Bobby is a sensible one and should be attempted before
trying other solutions.
Carlos

 

I tried the INF Update Utility that but that didn't work either.
But thanks for the suggestion.
As this machine luckly has ps2 ports for mouse and keyboard one of the first
things I did was to remove all usb devices and the drivers but that didn't
help.
I've also flashed the bios to no avail.
Thanks Carlos, Tony and Bobby but I think I'm going to have to bite the
bullet and go for a complete fresh install - given the amount of stuff on the
machine that should take a day or two!
Thanks

 

I have cured the problem, but let this be a warning to others! There was some
Freecom Hard Drive Pro software on which I had removed. This was the root
cause of the problem as reinstalling it has brought back the drivers -
obviously not a too clever bit of software as it does not reset the system
properly when you try to remove it.
Thanks for your help guys