XP Pro Update Hangs at "Initializing Update..."

Discussion in 'Windows Update' started by lwestatbus, Aug 10, 2007.

  1. lwestatbus

    lwestatbus Guest

    I've seen a few posts on this topic but no definitive solutions in this
    forum. I'm going to start a new post with my problem and as much information
    as I can provide. Any help will be greatly appreciated.

    I am running XP Pro w/ SP 2 (installed by manufacturer) on a 16 month old HP
    laptop with 1GB RAM and 2/3 of Hard Drive space remaining. Computer was
    running flawlessly until mid May. I have updates set to notify me of
    available updates and I select (usually all of them) and let them install.

    1. In May I was prompted to install a single update and accepted. When I
    shut down the computer I saw the "Installing 1 or 1 update...do not shut
    down your
    computer...it will shut down automatically" message. However this message
    was still in place the next morning. I had to do a hard shutdown (holding
    down my power button). From that point onward loggin on after powering up
    took considerably longer than previously. (Sorry...don't remember what
    update it was.)

    2. I was recently offered about five updates and selected all of them and
    decided to watch progress. Downloads all succeeded, but then the system hung
    in the "Initializing installation..." step in the update window. It stayed
    hung for about an hour when I pressed the Cancel button. Then the Cancel
    step hung and stayed hung for an hour until I shut down the computer. This
    resulted in a repeat of the message sequence in 1, above, including having
    the computer still in the
    installing update mode the next morning.

    3. I was offered the same updates the next day and decided to just select
    one and selected Windows Defender definition updates. Behavior repeated that
    described in 2, above, both the hung "Initializing Installation..." status
    in the dialog and the hung "Installing Update 1 of 1" message on shutdown.

    (The dialog box I'm referencing is what you see if, after update
    installation starts and the dialog shrinks down to the shield icon in the
    task bar, you click the shield to restore the update status dialog.)

    4. I retried the single update installation approach described in #3, above,
    and watched the performance manager. Nothing happened there when I told the
    system to start the update. In Task Manager the System Idle Process
    commanded 99% of the resources.

    I used one of my free support requests and contacted Microsoft. On the
    advice of the Microsoft support professional I registered about a
    half dozen .dll files. I received no errors on any of them. I also checked
    a couple of settings and found them to be as expected. I also renamed some
    folder whose name implied it held temporary program files (sorry, I don't
    have the information in front of me). I replied back to
    M'soft w/ my update log and activity log. A few days later I received an
    inquiry from the specialist as to whether I was going to reply--clearly she
    hadn't received my info. I resent, along with a separate simple message with
    no attachment asking for acknowledgement of receipt, but no reply. I suspect
    that my communications aren't getting through, though my system is not
    reporting any bounce-back.

    I've ploughed through the update log trying to make sense of it and one
    thing I see is that when I initialized my single Windows Defender
    definitions update the log reported that there was already an update in
    progress. I strongly suspect
    that I've got a registry entry somewhere that wasn't cleared and which is
    preventing new updates from starting because the updater thinks it is already
    doing an update.

    I am also running Office XP Pro, SQL Server 2005 Developer Edition, Visual
    Studio 2005, Google Earth, SnagIt, and PokerStars. Nothing else I can think
    of. No recent installs except possibly a PokerStars update. Also running
    Norton Internet Security w/ firewall.

    I REALLY don't want to have to rebuild my machine. Any advice would be
    lwestatbus, Aug 10, 2007
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  2. So, figure it out using either the Event log or the WindowsUpdate.log

    Temporarily disable security packages (in case they are interfering with the
    update phase.) You don't need an Internet connection to do an update phase
    but if you stay connected make sure that you have the Windows firewall enabled.

    Also, try the equivalent manual download and install of an update.
    If that doesn't work the problem is more to do with the associated product
    than with whatever tool (e.g. WU MU or AU) to do the update for you
    automatically. Then you might get more informed assistance in a newsgroup
    which specializes in that product.

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, Aug 11, 2007
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  3. lwestatbus

    lwestatbus Guest

    First, the topic of this post should have been "XP Pro Update Hangs at
    'Initializing Installation...'", not "Initializing Update".

    I tried to do a system restore to a point before when the updates started
    going screwy on me and the system restore process went into a Not Responding
    mode pretty quickly.

    I ran a complete check on my hard drive and found no problems.

    Both system restore and the system info utilities will not open unless they
    are the first thing I try to do after rebooting the computer.

    I'm going to try a repair tonight and if that doesn't work probably

    Any help would be appreciated.
    lwestatbus, Aug 13, 2007
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