XP Remote Assistance/Live Messenger

Discussion in 'Windows Live Messenger' started by denmarfl, Oct 18, 2007.

  1. denmarfl

    denmarfl Guest

    When I use WindowsXP Remote Assistance to invite someone to help me, when I
    open the Window where you select to send the Invitation by MESSENGER or
    OUTLOOK, it shows "Windows Messenger is not Installed". I have both Outlook
    and Windows Live Messenger installed and have been using Windows Live
    messenger with no problems.

    Why is Windows Remote Assistance showing Messenger is NOT Installed?

    Suggestive steps to correct this......?
     
    denmarfl, Oct 18, 2007
    #1
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  2. denmarfl

    mae Guest

    For remote assistance, you also need the Windows Messenger that came with XP.
    This is the latest, I think, or just search at Microsoft download.
    http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774

    --
    mae

    | When I use WindowsXP Remote Assistance to invite someone to help me, when I
    | open the Window where you select to send the Invitation by MESSENGER or
    | OUTLOOK, it shows "Windows Messenger is not Installed". I have both Outlook
    | and Windows Live Messenger installed and have been using Windows Live
    | messenger with no problems.
    |
    | Why is Windows Remote Assistance showing Messenger is NOT Installed?
    |
    | Suggestive steps to correct this......?
     
    mae, Oct 18, 2007
    #2
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  3. denmarfl

    denmarfl Guest

    Downloaded and insta;;ed Messenger 5.1 using your link. Re-Booted PC. Opened
    Remote Assistance, it still showed "Windows MESSENGER is not Installed".
    Opened Windows Messenger 5.1.......then re-opened Remote Assistance....and it
    still showed "Windows Messenger is Not installed". So I now have Windows
    Messenger 5.1 and Windows Live Messenger.

    Its OK to have Windows Messenger and Windows Live Messenger running on the
    same PC?

    But now that Windows Messenger 5.1 is installed on my PC, and will run, why
    am I still seeing 'Windows Messenger is Not Installed"

    Thanks
     
    denmarfl, Oct 19, 2007
    #3
  4. denmarfl

    Sulasno Guest

    did you remove or disable WM previously?

    WM and WLM are 2 different animals. Without WM, some features are disabled.
    Both can be installed to the same system.
     
    Sulasno, Oct 19, 2007
    #4
  5. Greetings,

    Yes, they're designed to both be installed

    Now that you have it installed, you'll need to start it. To do so, open up a conversation
    window to someone in Windows Live Messenger, click the Activities button and then choose
    Remote Assistance there.

    Don't rely on the dialog in the Remote Assistance wizard which I believe is what you're
    trying to go through, it's Messenger integration is easily broken.
     
    Jonathan Kay [MVP], Oct 19, 2007
    #5
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