XP SP3 failed install: failed registry update to cure Access Is De

Discussion in 'Windows Update' started by SP3 failed install/failed registry updat, Feb 22, 2009.

  1. I tried various preparations for installing Service Pack 3 in XP Professional
    and failed installation in all attempts, receiving the error message "Access
    is denied" and "Service Pack installation did not complete." I referred to
    Article ID: 949377 "When you try to install Windows XP Service Pack 3, you
    receive the error message "Access is denied" or "Service Pack installation
    did not complete" and tried all of the methods, including the most advanced:
    "Reset the registry and the file permissions." When SP3 installation failed
    after trying to update the registry, I confirmed, running
    %windir%\svcpack.log, that the registry update failed. The log results in
    part stated the following:

    6296.891: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    6296.891: Num Ticks for Copying files : 3029329
    6334.625: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
    ProductInstall.GlobalRegistryChanges.Install error: 0x5
    6334.625: INF_REGISTRY Failed
    6334.625: DoInstallation:DoRegistryUpdates failed
    6341.703: Unregistration of sprecovr successful
    6341.703: Access is denied.
    23496.781: Message displayed to the user: Access is denied.
    23496.781: User Input: OK
    23496.797: Service Pack 3 installation did not complete.


    At this point Microsoft gives up. Do any of you have any ideas for
    proceeding?

    Thanks, Paul







    http://support.microsoft.com/kb/949377/en-us
     
    SP3 failed install/failed registry updat, Feb 22, 2009
    #1
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  2. At this point Microsoft gives up

    Did you open a free support incident* and MS Tech Support gave up?

    Did you try Advanced Troubleshooting Method 1 in
    http://support.microsoft.com/kb/949377?

    Did you try
    http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/
    ??

    * Free unlimited installation and compatibility support is available for
    Windows XP, but only for Service Pack 3 (SP3) and *only until* 14 Apr-09.
    Go to http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
    "Windows XP" then select "Windows XP Service Pack 3"
     
    PA Bear [MS MVP], Feb 22, 2009
    #2
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  3. Thanks very much PA Bear. I'll try your suggestions.
     
    SP3 failed install/failed registry updat, Feb 23, 2009
    #3
  4. I further searched MS Discussion Groups and successfully installed XP SP3 in
    XP Safe Mode. The installation was so straight forward that it should be an
    additional method in the Article ID: 949377 "When you try to install Windows
    XP Service Pack 3, you receive the error message "Access is denied." In
    fact, when receiving this specific error message, I would recommend the Safe
    Mode installation before attempting to update the registry in Normal mode.
    Incidently, while not necessary to install SP3, I also uninstalled IE7 before
    installation of SP3 and then reinstalled IE7 afterwards (see
    http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx)
     
    SP3 failed install/failed registry updat, Feb 24, 2009
    #4
  5. If SP3 installed in Safe Mode, one suspects that one or more third-party
    security applications (which are disabled in Safe Mode) had been interfering
    and causing the "Access denied" errors in normal (Windows) mode (cf,
    KB949377). I would strongly recommend finding out what the application(s)
    was and how you can avoid such problems in future.

    Now, have you checked in at Windows Update since you installed SP3 and
    gotten the machine fully patched?
     
    PA Bear [MS MVP], Feb 24, 2009
    #5
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