You have reached maximum number of email sent in a 24-hr period

Discussion in 'Windows Live Mail' started by Marco-Salt Lake City, Oct 7, 2008.

  1. This morning, for the first time ever (never before), I received the above
    message, aftre having sent maybe 4-5 emails in less than 24 hours. In the
    past, I sent out more emails and never got that message...I am referring to
    hotmail.
    ANY HELP ABOUT THIS ISSUE? Thanks

    Then, for the first time ever (never before) I am asked to enter my psword
    every time, even if I checked the box Save my email and my password.
    Before I did not have to do this. ANY HELP ON WHY THINGS HAVE CHANGED?
    Thanks.

    Marco -
     
    Marco-Salt Lake City, Oct 7, 2008
    #1
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  2. I would imagine it is your e-mail provider that has the limit. Often I
    find these things work themselves out after a time.

    There is one bad possibility I can think of. It could be a virus that
    has been sending out e-mail from your machine. I would suggest some serious
    security scans.
     
    Joseph Meehan, Oct 7, 2008
    #2
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  3. Marco-Salt Lake City

    ju.c Guest

    Do you have "ZoneAlarm Security Suite" or similar? It has an E-mail security
    setting that detects outgoing message counts to prevent your computer
    from being used as a SpamBot. You can turn it on or off and set it to do
    whatever you want it to.


    ju.c
     
    ju.c, Oct 7, 2008
    #3
  4. Gary VanderMolen, Oct 7, 2008
    #4
  5. Marco-Salt Lake City

    VanguardLH Guest

    So is your e-mail provider to remain a secret? Are we to guess it's
    your Hotmail account? Could be a different account than the one you
    chose to advertise here to the spambots that roam newsgroups to harvest
    e-mail addresses (but feel lucky that most scan only the headers and not
    the body of posts where you gave out your e-mail address).

    Gmail allows 500 mails per day when using their webmail interface. 100
    mails per day if using an e-mail client accessing your account via POP
    or IMAP. I'm not sure but I believe Hotmail has a maximum of 100 mails
    per 12 hours (which goes up as you gain reputation for not spamming -
    but Hotmail doesn't divulge its actual anti-spam quotas or how you
    accrue reputation points). That is measure by the number of recipients,
    not how many messages you passed to their mail server. If you specify
    multiple recipients per e-mail then they have to send out that many
    e-mails. So if the limit is 100 mails per day then 10 e-mails with more
    than 10 recipients for each e-mail would exceed the quota. Okay, you
    sent out 4 to 5 e-mails but how many recipients were specified for each
    one? What was the total number of recipients for all those e-mails?

    If YOU only sent less than half a dozen e-mails today and the total
    number of recipients is less that the value shown in the rest of the
    error message then you better start scanning for malware that is using
    your host to spew spam. Or go change the password on your account
    (using the webmail interface to it) because someone might have hacked it
    and is currently abusing it.

    This is an anti-abuse quota in your e-mail account. Someone (you,
    hacker, mailer trojan on your host) has exceeded this quota.
     
    VanguardLH, Oct 7, 2008
    #5
  6. Marco-Salt Lake City

    ...winston Guest

    afaik...The email counts too. ie..The 10 emails each with 9 recipients would equal 100.
     
    ...winston, Oct 8, 2008
    #6
  7. Marco-Salt Lake City

    Peter Foldes Guest

    Gary

    Just so you know. There is a new newsgroup that is dedicated to Hotmail and accompanying issues. It has been up now for 2 weeks

    microsoft.public.internet.mail
     
    Peter Foldes, Oct 8, 2008
    #7
  8. Marco-Salt Lake City

    ...winston Guest

    Posts are available from July 2008 and forward.
    Both forums are working quite well regarding any overlap.
     
    ...winston, Oct 8, 2008
    #8
  9. Interesting. They should have included 'Hotmail' in the newsgroup name.

    --
    Gary VanderMolen, MS-MVP (Mail)


    Gary

    Just so you know. There is a new newsgroup that is dedicated to Hotmail and accompanying issues. It has been up now for 2 weeks

    microsoft.public.internet.mail
     
    Gary VanderMolen, Oct 8, 2008
    #9
  10. Marco-Salt Lake City

    ...winston Guest

    Based on the questions there seems to be quite a bit of overlap on anything related to internet mail.
     
    ...winston, Oct 8, 2008
    #10
  11. Dearest all..
    I am not a computer whiz, so I thank you for all your technical replies,
    most of which I don't understand.
    All I can say is that even today, well after the 24-hour period, I cannot
    send out email to 1 person only. I still get the same message "You have
    reached...bla bla". Also, what I was able to do until before yesterday
    (clicking on mail icon from Live IM Messenger, and get my mail right away)
    now Hotmail is asking EVERY time for my password, even if it was always saved
    until before yesterday.
    I have IE7...and another thing different is that when I clic on IE icon, now
    it shows (as home page) www.msn.com/?wl=true, instead of www.msn.com (like
    before), and, before showing www.msn.com/?wl=true, it shows an errore msg:
    Error. Runtime error 217 at 00421334.....I have NO idea what that means.
    Should I take this PC to repair???
     
    Marco-Salt Lake City, Oct 8, 2008
    #11
  12. Gary, thank you...I don't know what you ask..When I clic on Hotmail, it has
    already my email address but the pswrd bos is empty, and it asks me to insert
    it. This is something I did not have to do until before yesterday, when
    everything was running smoothly.
     
    Marco-Salt Lake City, Oct 8, 2008
    #12
  13. my email provider is my Hotmail account.

     
    Marco-Salt Lake City, Oct 8, 2008
    #13
  14. I have McAfee Security Center..with email protection too.
     
    Marco-Salt Lake City, Oct 8, 2008
    #14
  15. Marco-Salt Lake City

    ju.c Guest

    "I have McAfee Security Center..with email protection too."

    What does that mean? "My Problem is solved, thanks." or "How do I change it?"


    ju.c
     
    ju.c, Oct 8, 2008
    #15
  16. Marco-Salt Lake City

    VanguardLH Guest

    But they e-mail (via DATA command) that you give their mail server
    doesn't specify a recipient itself. It's the data between your client
    and their mail server. Not until they send a copy should the recipient
    count be affected. 10 RCPT-TO commands followed by 1 DATA command
    should count as 10 e-mail *sent*, not 11 e-mails (since the DATA
    command doesn't fully define the e-mail as would be sent by the mail
    host, and all headers in the message transferred by the DATA command
    are *not* used to deliver the message).

    The real point is that the user might think they only sent 4 or 5
    e-mails but if they have a large number of recipients (I think 50 is the
    max for Hotmail) then they could easily surpass their daily e-mail count
    quota. When they say there is an daily e-mail count quota, it really is
    a daily recipient count quota.

    I'm not sure what is the real e-mail count quota used by Hotmail. Often
    e-mail providers don't want that info released since it gives spammers
    some parameters by which they can configure their mailer trojan or bulk
    mail client to circumvent those quotas. They mention gaining reputation
    points to let you send more e-mails but they don't define the criteria
    on which to earn those reputation points (because spammers might use an
    account in a behaved manner to accrue reputation points and then abuse
    the account). Somewhere someone mentioned 100 was the limit but it does
    seem a tad low. Of course, 500 sound okay for Gmail until you find out
    that's when using the webmail interface and it's only 100 when using a
    local e-mail client using POP/IMAP to your Gmail account.
     
    VanguardLH, Oct 8, 2008
    #16
  17. Marco-Salt Lake City

    VanguardLH Guest

    And what was the aggregate count of all recipients across those "4-5
    emails"? Did it exceed 100? That's the daily recipient quota that I've
    heard.

    Microsoft doesn't divulge it in their online help so I can't say
    positively that it isn't higher, plus they mention gaining reputation
    points to send to more recipients per day but again aren't specific on
    what is their algorithm. I suspect the daily recipient quota is higher
    for paid accounts but again there's no info in their web help pages.

    The online help says to wait 12 hours to see if the problem clears up.
    If it doesn't then contact them at:

    https://support.live.com/eform.aspx?productKey=wlmail&ct=eformts&scrx=1
     
    VanguardLH, Oct 8, 2008
    #17
  18. Marco-Salt Lake City

    ...winston Guest

    If you attempt to log on to Hotmail via mail.live.com are you asked in addition to username/pw to enter a string of characters
    matching those in a picture to confirm access and further use ? Y/N

    Have you waited 12-24 hours since the last occurrence ? Y/N

    How many messages were included in each or in total for those 4-5 emails.? #'s/#
     
    ...winston, Oct 8, 2008
    #18
  19. Marco-Salt Lake City

    N. Miller Guest

    accompanying issues. It has been up now for 2 weeks

    It has been "up" for considerably longer than two weeks.
     
    N. Miller, Oct 8, 2008
    #19
  20. Frankly, I do not think we can help you via this forum.
    Don't you have a computer-savvy friend or relative who can help you?
     
    Gary VanderMolen, Oct 8, 2008
    #20
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