Your remote assistance.

Discussion in 'Windows Live Messenger' started by New Orleans Novice, Feb 2, 2007.

  1. What would you advise? Thank you for reading this.

    2 PC's. Using XP Home. Both with MS updates. Both on Bellsouth DSL.

    The remote assistance will not connect. Email nor Windows Live Messenger.
    The RA just requests until it times out.

    PC 1 only has a Bellsouth modem. PC 2 has a Bellsouth modem with a wireless
    Netgear router. Is the router stopping the RA?

    Both firewalls were turned off. Still no luck.

    What would you advise? Thank you.

    Your remote assistance. A personal message may be included below.

    You can easily provide assistance from your computer by following the
    instructions at:

    http://windows.microsoft.com/RemoteAssistance/RA.asp
     
    New Orleans Novice, Feb 2, 2007
    #1
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  2. New Orleans Novice

    Brian A. Guest

    My thought would be Yes and IIRC you need to forward the IP in the request via the
    router. I'll have to check around a bit to find that info and get back.


    --

    Brian A. Sesko { MS MVP_Shell/User }
    Conflicts start where information lacks.
    http://basconotw.mvps.org/

    Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
    How to ask a question: http://support.microsoft.com/kb/555375
     
    Brian A., Feb 2, 2007
    #2
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  3. New Orleans Novice

    Brian A. Guest

    Brian A., Feb 2, 2007
    #3
  4. New Orleans Novice, Feb 2, 2007
    #4
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