Zen Vision:M isn't recognized in WMP 11

I've had trouble tranferring files to my Zen in other software, so i
downloaded WMP 11 and tried that. Not gettin so lucky. It's recognized on
my computer, but not under WMP 11. I even tried uninstalling the device and
reconnecting it and it stil won't show up. Does anyone know how to fix this?

 

Have you visited the Zen site to see if there are any updates to the Zen
firmware?

Since you had problems with other software, it's likely the firmware rather
than the software.

This is for the Zen VisionM 30GB
http://us.creative.com/support/down...EN+Vision:M+30GB&filetype=4&OSName=Windows+XP

This is for the Zen VisionM 60GB
http://us.creative.com/support/down...EN+Vision:M+60GB&filetype=4&OSName=Windows+XP

 

My firmware is up-to-date. In fact, it was after i updated the firmware a
while ago that i started having problems with it.
thanks anyways

 

If the problem started after updating the firmware to the latest, I would
suggest contacting Creative customer support. They may have information
about this that we are not aware of. Or maybe your Zen needs to be
reformatted/re-initialized.

I have a Zen Vision:M 30gb with firmware 1.61.01 (the latest) and it works
like a champ. Maybe the firmware update didn't work correctly, have you
tried re-flashing your firmware just as a check?

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.

 

I've sent them multiple e-mails about it. They haven't been able to help me
yet.
I traded it in for a new one, reformatted, and re-re-updated the firmware.
The problem escapes me.

 

Even the new one that you got in exchange doesn't work with WMP 11?

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.

 

mmhmm

 

Hi,

I wanted to let you know that I haven't abandoned you, I'm confering with
some people to try and figure out how to get some information in a manner
that will be easiest for you to perform. Part of that is getting permission
to do this. Sorry for the delay.


--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.

 

Hi,

Okay, so I just got an email back from a guy who's done some newsgroup
stuff for other customers with similar issues and he said he's generally had
luck resolving this issue by using the "shotgun" approach.

First he suggests re-registering the following DLLs using these command
lines in a CMD box (save the lines to a single batch file and run it for
simplicity):

%windir%\system32\regsvr32 /s %windir%\system32\Audiodev.dll
%windir%\system32\regsvr32 /s %windir%\system32\wpdshext.dll
%windir%\system32\regsvr32 /s %windir%\system32\WPDShServiceObj.dll
%windir%\system32\regsvr32 /s %windir%\system32\MSWMDM.dll
%windir%\system32\regsvr32 /s %windir%\system32\MsPMSP.dll
%windir%\system32\regsvr32 /s %windir%\system32\WMDMPS.dll
%windir%\system32\regsvr32 /s %windir%\system32\WMDMLOG.dll
%windir%\system32\regsvr32 /s %windir%\system32\cewmdm.dll
%windir%\system32\regsvr32 /s %windir%\system32\MsPMSNSv.dll
%windir%\system32\regsvr32 /s %windir%\system32\wpdconns.dll
%windir%\system32\regsvr32 /s %windir%\system32\wpdsp.dll
%windir%\system32\regsvr32 /s %windir%\system32\WpdMtp.dll
%windir%\system32\regsvr32 /s %windir%\system32\WpdMtpUS.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceTypes.dll
%windir%\system32\regsvr32 /s
%windir%\system32\PortableDeviceClassExtension.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceApi.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWMDRM.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWiaCompat.dll

Now try using your device, is it recognized? There's another thing he
suggests doing but he said to do it in steps. Also please let me know if
this works for you.

 

Could you explain how to save them to a single batch file and what all that
means? you lost me at DLLs.
thanks for the effort.

 

I did all that, but when i tried to run it, i got the message back "Windows
cannot open this file: PortableDeviceClassExtension.dll" What can i open it
with? Thanx

 

I reinstalled everything from the CD and tried to run it again. Same deal.
It pops up "You are atempting to open a file of type 'Application Extension'
(.dll)
These files are used by operating system and by various programs. Editing
or modifying them could damage your system.
If you still want to open th efile, click Open With, otherwise, click Cancel."
So i click Open With, but nothing will open/run the file. Notepad opens it,
but it's a bunch of crazy code

 

Sorry for the late response, I was away on vacation.

Did you copy the exact text from my post (repasted here for convenience)?

======================
%windir%\system32\regsvr32 /s %windir%\system32\Audiodev.dll
%windir%\system32\regsvr32 /s %windir%\system32\wpdshext.dll
%windir%\system32\regsvr32 /s %windir%\system32\WPDShServiceObj.dll
%windir%\system32\regsvr32 /s %windir%\system32\MSWMDM.dll
%windir%\system32\regsvr32 /s %windir%\system32\MsPMSP.dll
%windir%\system32\regsvr32 /s %windir%\system32\WMDMPS.dll
%windir%\system32\regsvr32 /s %windir%\system32\WMDMLOG.dll
%windir%\system32\regsvr32 /s %windir%\system32\cewmdm.dll
%windir%\system32\regsvr32 /s %windir%\system32\MsPMSNSv.dll
%windir%\system32\regsvr32 /s %windir%\system32\wpdconns.dll
%windir%\system32\regsvr32 /s %windir%\system32\wpdsp.dll
%windir%\system32\regsvr32 /s %windir%\system32\WpdMtp.dll
%windir%\system32\regsvr32 /s %windir%\system32\WpdMtpUS.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceTypes.dll
%windir%\system32\regsvr32 /s
%windir%\system32\PortableDeviceClassExtension.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceApi.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWMDRM.dll
%windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWiaCompat.dll
======================

See the beginning part that says "%windir%\system32\regsvr32 /s" in each
line? That part is critical. Please try copying the entire text between the
lines of equal signs "==" and pasting that into the "test.bat" file Neil gave
you instructions on creating.

Leave the equals signs lines out of the bat file.

Then double click the bat file to execute it.
--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.

 

I have similar problem on Vista (Home)
Player works/syncs fine with Napster, Audible Manager and Creatve Zen tools.
Does not connect/show in list in Media Player (v11.06).
Does not show in sync/partnership from control panel either but not sure if
it should

When teling Media Player to refresh device list there is activity on the
Player, but still shows no connection.
Definetly a Media Player issue as it works with other programs
Have tried all the above, refreshing DLLS etc, have removed the device from
device manager and let it find new hardware
Have latest firmware installed
Have reformatted the device

Event log shows only this warninbg, but then shows succesful connection:
MTP Protocol Driver has detected that the device 'Creative Technology Ltd,
Creative Zen Vision:M, 1.62.02_0.00.23' cannot accept read-only properties
when creating new objects ((27)).

This used ot work but stopped somewhere along the line
Any ideas on what to try?


Event logs show no errors except a warning when firswt connecting player to
usb port

 

I have the same problem, with Vista Home Premium. My Zen Vision:M worked fine
with WMP11 for a long time, but recently it is not recognized (nor in "Sync
Center") but it IS recognized by other apps like Yahoo Music Jukebox. I tried
the regsvr32 commands you listed in a Command Prompt window opened as an
administrator, and all of them worked except MsPMSP.dll and MsPMSNSv.dll. But
it didn't fix the problem.

When I plug in the Zen Vision:M WMP11 briefly says it detected it, in green
text in the bottom right area, but it doesn't actually show up after that. I
have also sometimes found that WMP11 won't even start recently.

You mentioned some other things to try, but they never made it onto this
thread so far. I'd very much appreciate any help you (or anyone else) can
offer.

Thanks!

 

I have exactly the same problem. Have you by any chance discovered a solution?

Michael S

 

No solution yet. Still works fine with all other programs like audible and
Zen Sync tools, just Media Player 11 on Vista is hosed

 

Thanks for replying. Please post here if you find a solution, even if it's
months from now! I'll do the same if I find a solution. For the moment I'm
out of ideas for things to try and I'm just hoping a future Microsoft update
(maybe SP1) will fix it. I find it very frustrating that Microsoft apparently
does not provide a way to reinstall WMP11 without reinstalling Vista (which I
don't consider an acceptable solution).

 

Sorry, that's an architectural issue that the WMP team can't do anything
about. =)

 

Mike,

Can you say what the other steps to try are? Reregistering the DLLs didn't
solve the problem for me. (I have Creative Vision M, latest firmware, Vista
Home Premium 32-bit.)

Thanks!

Michael S.