Zen Vision:M isn't recognized in WMP 11

Discussion in 'Windows Media Player' started by rollerMeadow, Jun 19, 2007.

  1. rollerMeadow

    rollerMeadow Guest

    I've had trouble tranferring files to my Zen in other software, so i
    downloaded WMP 11 and tried that. Not gettin so lucky. It's recognized on
    my computer, but not under WMP 11. I even tried uninstalling the device and
    reconnecting it and it stil won't show up. Does anyone know how to fix this?
     
    rollerMeadow, Jun 19, 2007
    #1
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  2. Mike Poz [MSFT], Jun 20, 2007
    #2
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  3. rollerMeadow

    rollerMeadow Guest

    My firmware is up-to-date. In fact, it was after i updated the firmware a
    while ago that i started having problems with it.
    thanks anyways

     
    rollerMeadow, Jun 20, 2007
    #3
  4. If the problem started after updating the firmware to the latest, I would
    suggest contacting Creative customer support. They may have information
    about this that we are not aware of. Or maybe your Zen needs to be
    reformatted/re-initialized.

    I have a Zen Vision:M 30gb with firmware 1.61.01 (the latest) and it works
    like a champ. Maybe the firmware update didn't work correctly, have you
    tried re-flashing your firmware just as a check?

    --
    Thanks!
    Mike Poz [MSFT]
    --------------------
    This posting is provided "AS IS" with no warranties, and confers no rights.


     
    Mike Poz [MSFT], Jun 20, 2007
    #4
  5. rollerMeadow

    rollerMeadow Guest

    I've sent them multiple e-mails about it. They haven't been able to help me
    yet.
    I traded it in for a new one, reformatted, and re-re-updated the firmware.
    The problem escapes me.

     
    rollerMeadow, Jun 22, 2007
    #5
  6. Even the new one that you got in exchange doesn't work with WMP 11?

    --
    Thanks!
    Mike Poz [MSFT]
    --------------------
    This posting is provided "AS IS" with no warranties, and confers no rights.


     
    Mike Poz [MSFT], Jun 22, 2007
    #6
  7. rollerMeadow

    rollerMeadow Guest

    mmhmm

     
    rollerMeadow, Jun 22, 2007
    #7
  8. Hi,

    I wanted to let you know that I haven't abandoned you, I'm confering with
    some people to try and figure out how to get some information in a manner
    that will be easiest for you to perform. Part of that is getting permission
    to do this. Sorry for the delay.


    --
    Thanks!
    Mike Poz [MSFT]
    --------------------
    This posting is provided "AS IS" with no warranties, and confers no rights.


     
    Mike Poz [MSFT], Jun 25, 2007
    #8
  9. Hi,

    Okay, so I just got an email back from a guy who's done some newsgroup
    stuff for other customers with similar issues and he said he's generally had
    luck resolving this issue by using the "shotgun" approach.

    First he suggests re-registering the following DLLs using these command
    lines in a CMD box (save the lines to a single batch file and run it for
    simplicity):

    %windir%\system32\regsvr32 /s %windir%\system32\Audiodev.dll
    %windir%\system32\regsvr32 /s %windir%\system32\wpdshext.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WPDShServiceObj.dll
    %windir%\system32\regsvr32 /s %windir%\system32\MSWMDM.dll
    %windir%\system32\regsvr32 /s %windir%\system32\MsPMSP.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WMDMPS.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WMDMLOG.dll
    %windir%\system32\regsvr32 /s %windir%\system32\cewmdm.dll
    %windir%\system32\regsvr32 /s %windir%\system32\MsPMSNSv.dll
    %windir%\system32\regsvr32 /s %windir%\system32\wpdconns.dll
    %windir%\system32\regsvr32 /s %windir%\system32\wpdsp.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WpdMtp.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WpdMtpUS.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceTypes.dll
    %windir%\system32\regsvr32 /s
    %windir%\system32\PortableDeviceClassExtension.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceApi.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWMDRM.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWiaCompat.dll

    Now try using your device, is it recognized? There's another thing he
    suggests doing but he said to do it in steps. Also please let me know if
    this works for you.
     
    Mike Poz [MSFT], Jun 26, 2007
    #9
  10. rollerMeadow

    rollerMeadow Guest

    Could you explain how to save them to a single batch file and what all that
    means? you lost me at DLLs.
    thanks for the effort.
     
    rollerMeadow, Jul 4, 2007
    #10
  11. rollerMeadow

    rollerMeadow Guest

    I did all that, but when i tried to run it, i got the message back "Windows
    cannot open this file: PortableDeviceClassExtension.dll" What can i open it
    with? Thanx
     
    rollerMeadow, Jul 5, 2007
    #11
  12. rollerMeadow

    rollerMeadow Guest

    I reinstalled everything from the CD and tried to run it again. Same deal.
    It pops up "You are atempting to open a file of type 'Application Extension'
    (.dll)
    These files are used by operating system and by various programs. Editing
    or modifying them could damage your system.
    If you still want to open th efile, click Open With, otherwise, click Cancel."
    So i click Open With, but nothing will open/run the file. Notepad opens it,
    but it's a bunch of crazy code
     
    rollerMeadow, Jul 11, 2007
    #12
  13. Sorry for the late response, I was away on vacation.

    Did you copy the exact text from my post (repasted here for convenience)?

    ======================
    %windir%\system32\regsvr32 /s %windir%\system32\Audiodev.dll
    %windir%\system32\regsvr32 /s %windir%\system32\wpdshext.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WPDShServiceObj.dll
    %windir%\system32\regsvr32 /s %windir%\system32\MSWMDM.dll
    %windir%\system32\regsvr32 /s %windir%\system32\MsPMSP.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WMDMPS.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WMDMLOG.dll
    %windir%\system32\regsvr32 /s %windir%\system32\cewmdm.dll
    %windir%\system32\regsvr32 /s %windir%\system32\MsPMSNSv.dll
    %windir%\system32\regsvr32 /s %windir%\system32\wpdconns.dll
    %windir%\system32\regsvr32 /s %windir%\system32\wpdsp.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WpdMtp.dll
    %windir%\system32\regsvr32 /s %windir%\system32\WpdMtpUS.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceTypes.dll
    %windir%\system32\regsvr32 /s
    %windir%\system32\PortableDeviceClassExtension.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceApi.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWMDRM.dll
    %windir%\system32\regsvr32 /s %windir%\system32\PortableDeviceWiaCompat.dll
    ======================

    See the beginning part that says "%windir%\system32\regsvr32 /s" in each
    line? That part is critical. Please try copying the entire text between the
    lines of equal signs "==" and pasting that into the "test.bat" file Neil gave
    you instructions on creating.

    Leave the equals signs lines out of the bat file.

    Then double click the bat file to execute it.
    --
    Thanks!
    Mike Poz [MSFT]
    --------------------
    This posting is provided "AS IS" with no warranties, and confers no rights.


     
    Mike Poz [MSFT], Jul 15, 2007
    #13
  14. rollerMeadow

    Allan1956 Guest

    I have similar problem on Vista (Home)
    Player works/syncs fine with Napster, Audible Manager and Creatve Zen tools.
    Does not connect/show in list in Media Player (v11.06).
    Does not show in sync/partnership from control panel either but not sure if
    it should

    When teling Media Player to refresh device list there is activity on the
    Player, but still shows no connection.
    Definetly a Media Player issue as it works with other programs
    Have tried all the above, refreshing DLLS etc, have removed the device from
    device manager and let it find new hardware
    Have latest firmware installed
    Have reformatted the device

    Event log shows only this warninbg, but then shows succesful connection:
    MTP Protocol Driver has detected that the device 'Creative Technology Ltd,
    Creative Zen Vision:M, 1.62.02_0.00.23' cannot accept read-only properties
    when creating new objects ((27)).

    This used ot work but stopped somewhere along the line
    Any ideas on what to try?


    Event logs show no errors except a warning when firswt connecting player to
    usb port
     
    Allan1956, Aug 25, 2007
    #14
  15. rollerMeadow

    Michael S Guest

    I have the same problem, with Vista Home Premium. My Zen Vision:M worked fine
    with WMP11 for a long time, but recently it is not recognized (nor in "Sync
    Center") but it IS recognized by other apps like Yahoo Music Jukebox. I tried
    the regsvr32 commands you listed in a Command Prompt window opened as an
    administrator, and all of them worked except MsPMSP.dll and MsPMSNSv.dll. But
    it didn't fix the problem.

    When I plug in the Zen Vision:M WMP11 briefly says it detected it, in green
    text in the bottom right area, but it doesn't actually show up after that. I
    have also sometimes found that WMP11 won't even start recently.

    You mentioned some other things to try, but they never made it onto this
    thread so far. I'd very much appreciate any help you (or anyone else) can
    offer.

    Thanks!

     
    Michael S, Oct 11, 2007
    #15
  16. rollerMeadow

    Michael S Guest

    I have exactly the same problem. Have you by any chance discovered a solution?

    Michael S
     
    Michael S, Oct 12, 2007
    #16
  17. rollerMeadow

    Allan1956 Guest

    No solution yet. Still works fine with all other programs like audible and
    Zen Sync tools, just Media Player 11 on Vista is hosed
     
    Allan1956, Oct 13, 2007
    #17
  18. rollerMeadow

    Michael S Guest

    Thanks for replying. Please post here if you find a solution, even if it's
    months from now! I'll do the same if I find a solution. For the moment I'm
    out of ideas for things to try and I'm just hoping a future Microsoft update
    (maybe SP1) will fix it. I find it very frustrating that Microsoft apparently
    does not provide a way to reinstall WMP11 without reinstalling Vista (which I
    don't consider an acceptable solution).
     
    Michael S, Oct 14, 2007
    #18
  19. rollerMeadow

    zachd [MSFT] Guest

    Sorry, that's an architectural issue that the WMP team can't do anything
    about. =)
     
    zachd [MSFT], Oct 14, 2007
    #19
  20. rollerMeadow

    Michael S Guest

    Mike,
    Can you say what the other steps to try are? Reregistering the DLLs didn't
    solve the problem for me. (I have Creative Vision M, latest firmware, Vista
    Home Premium 32-bit.)

    Thanks!

    Michael S.
     
    Michael S, Oct 19, 2007
    #20
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