ZUNE PLAYER WONTSEARCH THE MARKET PLACE.....

Discussion in 'Windows Vista Music, Pictures and Video' started by Memphisraiderette, May 17, 2007.

  1. Ok after downloading the correct version directly fom the zune website my
    player wouldn't update the firmware so I found a friend with the software
    installed on an xp, signed in as a guest and updated my firmware on the Zune
    after coming home and connecting ( everything went good ) and synced with my
    player. I bought points and proceeded to the marketplace to search for more
    songs I wanted only to find my player wont search the marketplace.....It will
    only search my library. After talking to Microsoft they said it was DELL ( I
    bought my computer April 6th 2007 with Vista Home Premium preinstalled)Dell
    said it was fine and to call Zune. Well 4 hours later with tech support it
    still wont search the Marketplace and Zune said Microsoft has a vista
    download n their site for Zune but it can only be gotten through the systems
    ( Vista) updater and when I check for it, it never comes up. HELP ME
    PLEASE.......any ideas.
     
    Memphisraiderette, May 17, 2007
    #1
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  2. Memphisraiderette

    zachd [MSFT] Guest

    If you go to Zune's Help:About Zune:Technical Support Information menu tool,
    what version does it say it is at the top, and what version does it say
    zunemarketplace.dll is?

    I believe the current version is 1.3.5728.0 . The Zune support staff is
    probably the best place to seek resolution for Zune-related errors. =\

    -Zach
     
    zachd [MSFT], May 17, 2007
    #2
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  3. tHAT IS THE VERSION i AM RUNNING AND i HAVE BEEN BUMPED TO A TEIR 2 TECH
    NOW.....THEY DONT HAVE A CLUE
     
    Memphisraiderette, May 17, 2007
    #3
  4. Memphisraiderette

    zachd [MSFT] Guest

    If you rename the "Zune" folder under "%LOCALAPPDATA%\Microsoft" to
    Zune.bak , does this then work again?
     
    zachd [MSFT], May 18, 2007
    #4
  5. Could you please wal me throh that step by step ....I found a couple of those
    zune folers in different places andI dont want to do the wrong thing....Thank
    You
     
    Memphisraiderette, May 18, 2007
    #5
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